Front Desk Manager

1 month ago


Utica, New York, United States Comfort Inn of Utica Full time
Job Title: Front Desk Manager

We are seeking a highly motivated and experienced Front Desk Manager to join our team at Comfort Inn of Utica. As a key member of our front office team, you will be responsible for providing exceptional guest service, managing front desk operations, and ensuring a seamless check-in and check-out experience for our guests.

Key Responsibilities:
  • Manage front desk operations, including check-in and check-out processes, room assignments, and guest inquiries.
  • Provide exceptional guest service, responding to guest needs and resolving any issues in a timely and professional manner.
  • Oversee VIP and special guest requests, ensuring that all guests receive a personalized and memorable experience.
  • Monitor guest feedback and GIS scores, using this information to improve our services and ensure guest satisfaction.
  • Ensure the maximization of room revenue, through effective room management and upselling opportunities.
  • Generate and update required reports, files, and checklists, ensuring that all necessary information is accurate and up-to-date.
  • Help maintain productivity levels at or above budgeted standards, through effective team management and training.
  • Run room status reports and relay necessary information to affected departments, ensuring seamless communication and collaboration.
  • Assist in training and cross-training of new hires and current employees, ensuring that all team members have the necessary skills and knowledge to provide exceptional guest service.
  • Establish and maintain good communications and teamwork with fellow employees, ensuring a positive and productive work environment.
  • Obtain all necessary information when taking room reservations, following the rate-quoting scenario and ensuring that all guests receive a clear and accurate understanding of our policies and procedures.
  • Operate relevant aspects of the Front Desk property management system, ensuring that all necessary information is accurate and up-to-date.
  • Maintain inventory of front office supplies and purchase of supplies when necessary, ensuring that all necessary materials are available and in good condition.
  • Be knowledgeable of rates, packages, and promotions, ensuring that all guests receive accurate and up-to-date information.
  • Complete and/or ensure proper bucket checks are done each shift, with room rate verification and housekeeping status report.
Mandatory Requirements:
  • At least 2 to 3 years of progressive experience in a hotel or customer service atmosphere.
  • A High School Diploma or G.E.D.
  • Flexibility to work nights, weekends, and holidays.
  • Ability to lift 15 pounds or less, stand on feet for long periods of time, and bend, crouch, reach with no difficulty.
  • Reliable Transportation.
  • An engaging personality with a sincere smile, Guest Service is our #1 Priority.
Preferred Experience/Knowledge:
  • Previous supervisory responsibility.
Benefits:
  • Blue Cross Medical & Prescription Coverage.
  • Delta Dental.
  • 401K Retirement Savings.
  • Travel Discounts.
  • Employee based monetary incentive programs.


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