Front Desk Manager
1 month ago
We are seeking a highly motivated and experienced Front Desk Manager to join our team at Comfort Inn of Utica. As a key member of our front office team, you will be responsible for providing exceptional guest service, managing front desk operations, and ensuring a seamless check-in and check-out experience for our guests.
Key Responsibilities:- Manage front desk operations, including check-in and check-out processes, room assignments, and guest inquiries.
- Provide exceptional guest service, responding to guest needs and resolving any issues in a timely and professional manner.
- Oversee VIP and special guest requests, ensuring that all guests receive a personalized and memorable experience.
- Monitor guest feedback and GIS scores, using this information to improve our services and ensure guest satisfaction.
- Ensure the maximization of room revenue, through effective room management and upselling opportunities.
- Generate and update required reports, files, and checklists, ensuring that all necessary information is accurate and up-to-date.
- Help maintain productivity levels at or above budgeted standards, through effective team management and training.
- Run room status reports and relay necessary information to affected departments, ensuring seamless communication and collaboration.
- Assist in training and cross-training of new hires and current employees, ensuring that all team members have the necessary skills and knowledge to provide exceptional guest service.
- Establish and maintain good communications and teamwork with fellow employees, ensuring a positive and productive work environment.
- Obtain all necessary information when taking room reservations, following the rate-quoting scenario and ensuring that all guests receive a clear and accurate understanding of our policies and procedures.
- Operate relevant aspects of the Front Desk property management system, ensuring that all necessary information is accurate and up-to-date.
- Maintain inventory of front office supplies and purchase of supplies when necessary, ensuring that all necessary materials are available and in good condition.
- Be knowledgeable of rates, packages, and promotions, ensuring that all guests receive accurate and up-to-date information.
- Complete and/or ensure proper bucket checks are done each shift, with room rate verification and housekeeping status report.
- At least 2 to 3 years of progressive experience in a hotel or customer service atmosphere.
- A High School Diploma or G.E.D.
- Flexibility to work nights, weekends, and holidays.
- Ability to lift 15 pounds or less, stand on feet for long periods of time, and bend, crouch, reach with no difficulty.
- Reliable Transportation.
- An engaging personality with a sincere smile, Guest Service is our #1 Priority.
- Previous supervisory responsibility.
- Blue Cross Medical & Prescription Coverage.
- Delta Dental.
- 401K Retirement Savings.
- Travel Discounts.
- Employee based monetary incentive programs.
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