Front Desk Guest Services Representative

2 days ago


Utica, Michigan, United States Comfort Inn of Utica Full time

Job Title: Front Desk Guest Services Representative

Job Summary: We are seeking a highly motivated and customer-focused Front Desk Guest Services Representative to join our team at Comfort Inn of Utica. As a key member of our front office team, you will be responsible for providing exceptional guest service, ensuring a seamless check-in and check-out experience, and maintaining a high level of accuracy in all transactions.

Key Responsibilities:

  • Check-in guests, verify identification, and process payments in a timely and efficient manner.
  • Communicate with other departments to ensure seamless guest experience.
  • Maintain accurate records of guest transactions and resolve any discrepancies.
  • Provide exceptional customer service, responding to guest inquiries and resolving issues in a professional and courteous manner.
  • Work collaboratively with the front office team to achieve excellent guest satisfaction scores.

Requirements:

  • High school diploma or equivalent required.
  • Previous experience in a front office or customer service role preferred.
  • Excellent communication and problem-solving skills.
  • Ability to work a flexible schedule, including evenings, weekends, and holidays.
  • Basic math skills and accuracy in handling cash and credit transactions.

What We Offer:

  • A competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.


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