Front Desk Guest Services Representative
2 days ago
Job Title: Front Desk Guest Services Representative
Job Summary: We are seeking a highly motivated and customer-focused Front Desk Guest Services Representative to join our team at Comfort Inn of Utica. As a key member of our front office team, you will be responsible for providing exceptional guest service, ensuring a seamless check-in and check-out experience, and maintaining a high level of accuracy in all transactions.
Key Responsibilities:
- Check-in guests, verify identification, and process payments in a timely and efficient manner.
- Communicate with other departments to ensure seamless guest experience.
- Maintain accurate records of guest transactions and resolve any discrepancies.
- Provide exceptional customer service, responding to guest inquiries and resolving issues in a professional and courteous manner.
- Work collaboratively with the front office team to achieve excellent guest satisfaction scores.
Requirements:
- High school diploma or equivalent required.
- Previous experience in a front office or customer service role preferred.
- Excellent communication and problem-solving skills.
- Ability to work a flexible schedule, including evenings, weekends, and holidays.
- Basic math skills and accuracy in handling cash and credit transactions.
What We Offer:
- A competitive salary and benefits package.
- Opportunities for professional growth and development.
- A dynamic and supportive work environment.
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