Receptionist

15 hours ago

Utica, United States Robert Half Full time
Job DescriptionJob Description

We are offering a long-term contract employment opportunity for an adept Receptionist/Secretary in UTICA, New York. This role primarily involves managing customer service in the industry, proficiently using various software and platforms, and handling administrative tasks.


Responsibilities:

• Efficiently manage customer service for customers

• Utilize Microsoft Outlook, Teams, Word, Excel, and Forms for various tasks

• Operate Zoom and Microsoft Teams for providing virtual services

• Manage multiple tasks and prioritize duties to meet required timelines

• Handle physical folders by lifting and placing them in file cabinets

• Handle both physical and electronic records filing

• Perform data entry tasks accurately

• Undertake emailing, scanning, and faxing duties

• Answer and direct incoming phone calls

• Manage reception desk coverage

• Process incoming and outgoing mail

• Schedule and confirm appointments.

• Proficient in Customer Service, with the ability to handle customer queries and complaints in a detail oriented and timely manner
• Advanced knowledge of Microsoft Excel, Microsoft Word, and Microsoft Outlook
• Familiarity with the software 'About Time' for time management
• Understanding of Medical Coverage with the ability to guide customers accordingly
• Experience in Scanning, Receptionist Duties, and Filing
• Ability to Distribute Faxes efficiently and in an organized manner
• Skilled in using Zoom for online meetings and conferences
• Capable of effectively Directing Incoming Calls to appropriate departments or individuals
• Physical fitness for Lifting tasks, if required
• Proficient in using Microsoft Teams for collaboration and communication
• Familiarity with various Computer Programs relevant to the role
• Proven ability in Confirming Appointments and managing schedules
• Experience in handling Electronic Records, with an emphasis on accuracy and confidentiality

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