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Client Relationship Manager

2 months ago

Wichita, Kansas, United States BLACKHAWK INDUSTRIAL OPERATING CO Full time
Job Overview

**Competitive base salary complemented by an attractive commission structure**

**This role is classified as safety sensitive and is subject to drug screening, including cannabis**

ABOUT BLACKHAWK INDUSTRIAL: At BlackHawk Industrial, we pride ourselves on delivering top-tier industrial products and equipment, alongside innovative manufacturing services and engineered supply solutions. We value the significance of building strong local relationships with our clients. Our team enjoys a dynamic work environment where we consistently exceed the expectations of our customers, suppliers, and stakeholders. We stand out as the preferred choice for industrial manufacturers seeking Technical Service and Production Savings.

OUR PHILOSOPHY: We are BIG ENOUGH TO SERVE, yet SMALL ENOUGH TO CARE.

POSITION SUMMARY: The Account Manager plays a crucial role in nurturing and expanding both existing and new client relationships to achieve and surpass the company’s sales revenue and profit goals.

KEY RESPONSIBILITIES:

  • Exhibit, recruit, and mentor team members in alignment with our Core Behaviors
  • Promote a culture of safety within the organization
  • Manage relationships with both new and existing clients
  • Maintain comprehensive knowledge of our product offerings
  • Present product solutions to clients
  • Ensure client satisfaction through follow-up
  • Identify and prioritize current and potential clients within the assigned territory, keeping the mailing list updated
  • Engage in product training, attend seminars, and oversee product testing
  • Participate in company sales meetings and technical discussions
  • Provide clients with necessary literature and promotional materials to enhance their productivity
  • Supply the General Manager with market insights regarding trends, new products, and market share in current and prospective accounts
  • Proactively address client issues
  • Foster and maintain positive client relationships
  • Coordinate technical support as required
  • Support and enhance onsite sales and service efforts
  • Communicate client and market concerns to company leadership
  • Perform additional duties as assigned
  • Conduct all activities in accordance with ISO processes and procedures

QUALIFICATIONS:

  • Extensive product knowledge
  • Exceptional written and verbal communication abilities
  • Strong interpersonal skills
  • Proficient in relevant computer software

SUPERVISORY ROLE:

  • No direct supervisory responsibilities; may provide indirect supervisory feedback.

EDUCATION AND EXPERIENCE:

  • High School diploma is mandatory
  • Bachelor's degree in a relevant field is preferred
  • 2-5 years of experience in a similar role within Industrial Sales is required
  • Prior experience in sales or customer service is advantageous

CERTIFICATIONS:

  • No specific certifications required

WORK ENVIRONMENT:

  • Regularly required to communicate in English, stand, walk, sit, and handle objects, tools, or controls; reach with hands and arms. Must be capable of using computers and other equipment.
  • Frequently required to lift and/or move up to 50 pounds. Specific vision abilities include close vision and the ability to focus clearly.

PERSONAL PROTECTIVE EQUIPMENT REQUIRED:

  • Eye protection, ear protection, and, as necessary, steel-toed shoes and head protection.

EMPLOYEE BENEFITS:

  • Health Insurance through BCBS of OK HDHP
  • Health Savings Account with Employer match (subject to criteria)
  • Dental and Vision Insurance
  • 401K Plan with Company Match
  • Flexible Spending Accounts (Full FSA, Limited FSA, and Dependent FSA)
  • Company-funded Long Term and Short-Term Disability
  • Company-funded basic Life Insurance and AD&D
  • Supplemental life and AD&D/Dependent life options