Client Relations Associate

2 weeks ago


Wichita, Kansas, United States Cerulean Consulting Inc. Full time
Job Overview

Cerulean Consulting Inc. is seeking a highly skilled Client Relations Associate to join our team. As a key member of our Client Relations and Customer Service Team, you will play a vital role in building and maintaining long-lasting business relationships with our clients.

Key Responsibilities
  • Client Relationship Management: Identify, troubleshoot, and resolve client issues and concerns through effective communication and sales presentations.
  • Business Development: Establish and maintain strong business relationships with clients, their consumers, and our Client Relations Associate Team.
  • Communication and Collaboration: Maintain open communication between clients, their consumers, and our Client Relations Associate Team to ensure seamless service delivery.
  • Product Knowledge and Upselling: Utilize product knowledge to upsell products and services as needed and assist our sales team in new client acquisitions.
  • Client Experience: Provide clients with an individualized purchasing experience and utmost customer service to ensure client satisfaction.
  • Order Coordination: Coordinate with the sales team to ensure process orders are completed and installation dates are set.
  • Documentation and Reporting: Document client's contact information, ensure their purchase order is correct, and submit all information accordingly to our Senior Client Relations Associates.
  • Team Collaboration: Collaborate with fellow Client Relations Associates, and other Customer Service and Sales team members to ensure all sales targets are met.
Requirements
  • Education: High School Diploma or equivalent certification required.
  • Experience: 1-3 years of experience working in Client Relations, Customer Service, Hospitality, Sales, or other related fields preferred.
  • Skills: People-oriented and passionate about building relationships, charismatic and personable demeanor, results-driven and self-motivated to improve interpersonal skills, practices active listening and is empathetic to client's concerns, solution-oriented and takes initiative in resolving unexpected challenges.

#LI-Onsite

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