Customer Relationship Specialist

1 week ago


Wichita, Kansas, United States Russ Herman - State Farm Agent Full time
Job Overview

As a Business Development Manager for Russ Herman - State Farm Agent, you will play a key role in building and maintaining customer relationships within the community to promote State Farm products, including auto, home, and life insurance.

Key Responsibilities
  • Establish and Maintain Customer Relationships
    • Develop and implement strategies to establish and maintain strong relationships with customers, ensuring their needs are met and exceeded.
  • Provide Exceptional Customer Service
    • Respond to customer inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification in a prompt, accurate, and friendly manner.
  • Insurance Sales and Education
    • Use a customer-focused, needs-based review process to educate customers about insurance options, ensuring they have a comprehensive understanding of their coverage needs.
Benefits
  • Competitive Compensation
    • Salary plus commission/bonus structure to ensure a competitive income.
  • Valuable Experience
    • Opportunity to gain valuable experience in the insurance industry, with a focus on customer relationships and sales.
  • Professional Growth
    • Chance to develop skills and knowledge in a dynamic and fast-paced environment, with opportunities for advancement within the agency.
Requirements
  • Excellent Communication Skills
    • Strong written, verbal, and listening skills, with the ability to effectively communicate with customers and colleagues.
  • Self-Motivation and Problem-Solving
    • Proactive approach to problem-solving, with a focus on finding solutions that meet customer needs.
  • Teamwork and Customer Focus
    • Ability to work effectively in a team environment, with a strong focus on customer satisfaction and service.
  • Licensing and Certifications
    • Ability to obtain and maintain Property and Casualty and Life and Health licenses, as required by the agency.


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