Client Relationship Coordinator

7 days ago


Wichita, Kansas, United States ProHome LLC Full time
Job Title: Client Relationship Coordinator

At ProHome LLC, we are seeking a highly skilled and detail-oriented Client Relationship Coordinator to join our team. As a key member of our warranty administration team, you will serve as the primary point of contact for homeowners and builders/developers within assigned territories.

Key Responsibilities:

  • Respond to customer inquiries, claims, and requests for service calls in a timely and professional manner.
  • Coordinate subcontractors to meet contractual conditions of performance and ensure timely completion of work.
  • Prepare reports and document job status and completion to ensure accurate tracking and communication.
  • Become proficient in our services and associated terminology to provide exceptional customer service.
  • Plan, organize, and officiate builder meetings to ensure effective communication and collaboration.

Requirements:

  • Bachelor's degree preferred or equivalent combination of education, training, and experience.
  • Strong attention to detail and organizational skills, capable of holding subcontractors to expected timelines.
  • Friendly relationship builder with customer service excellence.
  • Team player who enjoys working with a close-knit team.
  • Proficient professional business communication – written and oral.
  • Exceptional follow-up, problem-solving, and conflict resolution skills.
  • Must be able to successfully use a CRM system, internet, and office programs.

Location: Must reside in Wichita, KS or the surrounding area.

Only selected candidates will be contacted for an interview.



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