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Customer Engagement Specialist

2 months ago

Toledo, Ohio, United States Puente Hills Hyundai Full time

Position Overview

The Customer Engagement Specialist will play a vital role in managing all incoming inquiries through phone calls and online leads. This position is essential for confirming sales meetings and maintaining ongoing communication with potential customers who have not yet made a purchase.

Key Responsibilities

  • Handle internet inquiries and sales calls with professionalism and accuracy.
  • Accurately log all customer interaction data into the CRM system.
  • Schedule appointments for customers to connect with the Sales Team.
  • Conduct surveys via phone to understand customer preferences and needs.
  • Utilize lead management tools effectively to maximize outreach.
  • Engage with the VIP Lease Retention list to foster customer loyalty.
  • Acquire comprehensive knowledge of vehicle brands, models, features, and options.
  • Ensure the highest level of customer satisfaction throughout the engagement process.

Candidate Profile

  • Availability to work flexible hours.
  • Previous experience in customer service, sales, or telemarketing is preferred.
  • Professional demeanor and strong work ethic.
  • Consistent attendance and reliability.
  • Outgoing personality with a talent for building relationships.

Compensation Package

  • Hourly wage with potential for overtime.
  • Performance-based bonuses at the end of the month.
  • Incentives for successful appointment confirmations and sales.