Customer Care Specialist Hybrid

4 weeks ago

Toledo, Ohio, United States SuperCare Health Full time
Job Summary

We are seeking a highly skilled Customer Care Specialist Hybrid to join our team at SuperCare Health. As a key member of our customer service team, you will be responsible for providing exceptional support to our patients, clients, and referral sources.

Key Responsibilities:

  • Answer incoming phone calls and faxes, taking customers' orders for durable medical and respiratory equipment, repairs, supplies, and other miscellaneous items.
  • Maintain open communication with patients/clients and referral sources.
  • Respond to patient/client questions and problems.
  • Service walk-in customers as needed.
  • Prepare intake, gathering all necessary information about referral, patient demographics, contact person, physician, diagnosis, discharge time and place, item(s) requested.
  • Gather all necessary documentation, prior to delivery CMN, Rx, ABG, Care Plan, Auth, etc.
  • Verify medical necessity with physician.
  • Verify eligibility and coverage with Insurance and carrier according to guidelines or contract.
  • Verify payer (with matrix), obtains authorization, expiration date.
  • Verify patient demographics and prior equipment usage with patient.
  • Inform patient of financial responsibilities: copay, share of cost, deductible, etc.
  • Enter data and each order (new or otherwise) in system accurately and in a timely manner.
  • Process closet and on-call orders as received.
  • Enter notes in appropriate areas of insurance, general, and authorizations in the computer system.
  • Process orders to shipping or dispatching for Technician or RT deliveries.
  • Remain knowledgeable on product and insurance coverage issues in order to inform patients of copays and other benefit information.
  • Attend all departmental meetings, company meetings, and in-services.
  • Reports to work daily and is ready to work at the scheduled start time.
  • Works Saturday assignment as needed or scheduled.
  • Performs any other duties that may be requested by supervisor or management.
  • Understand and adheres to all of SuperCare Health company policies.
  • To remain knowledgeable to date on all products, guidelines and insurance coverage trends.
  • Maintain a professional safe and clean work environment.

Requirements:

  • Experience with Medical Supply Company.
  • Knowledge of diagnosis and Medical terminology.
  • Excellent Customer Service skills.
  • Detail oriented.
  • Previous Management/Supervisor or Lead experience.
  • Proficiency in Microsoft Word, Outlook, and PowerPoint.
  • Experience in healthcare, medical and/or HME industry (preferred).
  • Be able to work on multiple tasks. Plan and prioritize actives to achieve results and meet deadlines.
  • Strong organizational skills and detail oriented.
  • Bilingual Spanish Preferred.

Benefits:

  • Medical.
  • Dental.
  • Vision.
  • Flexible Savings Account.
  • 401K.
  • Voluntary Life Insurance.

Observed Holidays:

  • New Year's Day.
  • Memorial Day.
  • July 4th.
  • Labor Day.
  • Thanksgiving Day.
  • Christmas Day.

Perks:

  • Paid Training.
  • Paid Time Off.
  • Sick Time.
  • Growth Opportunities.
  • Employee Referral Reward Program.
  • Employee Discount Program.

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