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Customer Experience Ambassador

4 weeks ago

Rapid City, South Dakota, United States Jo-Ann Stores, LLC Full time
Job Summary

As a Customer Experience Ambassador at Jo-Ann Stores, LLC, you will be responsible for delivering a premium customer experience by inspiring creativity within our customers and making JOANN their Happy Place. You will drive sales through advanced product knowledge, innovative merchandising, and cutting counter accuracy. You will also contribute to the overall sales and environment of the store through positive interactions with customers and other Team Members.

Key Responsibilities
  • Greet every JOANN customer and use the F.A.S.T. service model to meet the customer's needs.
  • Ask open-ended questions to learn about customers' project needs and escort them to the desired product's location.
  • Engage in friendly conversation with customers about their projects while serving them at the cutting counter, cash register, and sales floor.
Physical Requirements
  • Stand during an entire shift (other than normal break time).
  • Continuously walk around all areas of the store throughout shift.
  • Read written instructions, reports, and other information on paper and computer screens.
  • Orally communicate with customers and other team members on a consistent basis throughout their shift.
  • Input data on computer keyboard and handheld units.
  • Use 2-way radios (hear incoming messages and provide verbal response).
  • Pull merchandise with appropriate equipment (carts, bins, etc.) to and from backroom and sales floor.
  • Lift, place, and arrange items on shelves and racks.
  • Bend down and reach above head.
  • Climb and descend ladder.
  • Individually lift up to 49 pounds, and group lift up to 97 pounds (under 2 lbs. on a constant basis, 10 lbs. on a frequent basis, 10-49 lbs. on an occasional basis, and 50-97 lbs. group lifts on an infrequent basis).
Availability Part-time status requires availability that meets the needs of the store. Part-time Team Members are generally scheduled to work less than an average of 28 hours per week in a measurement period, as defined by JOANN and are not guaranteed any particular number of hours per week. Open availability is defined as the ability to work any and all hours required without restrictions as to the time of day or day of week, including, but not limited to, days, evenings, weekends, overnight shifts, and holidays. Hours are scheduled according to needs of the store and the team member's availability. Relocation may be required for career progression. Education and Experience Education Minimum: No minimum education requirement Education Preferred: High School Diploma or equivalent Experience Minimum: No experience required Experience Preferred: 1-3 years previous experience in a customer-centric environment