Customer Experience Representative

4 weeks ago


Rapid City, South Dakota, United States Midco Full time
Customer Experience Specialist Job Description

Midco is seeking a highly skilled Customer Experience Specialist to join our award-winning customer service team. As a Customer Experience Specialist, you will be responsible for providing exceptional customer service to our clients, resolving issues, and ensuring customer satisfaction.

Key Responsibilities:
  • Connect with customers to troubleshoot and resolve phone, cable, and internet services.
  • Resolve customer issues and relieve concerns regarding billing.
  • Answer questions and educate on services and features.
  • Listen and collaborate with the customer in order to maintain their business and create a positive customer relationship.
  • Record customer transactions accurately by dispositioning each contact.
Requirements:
  • High school diploma or GED required.
  • Customer service experience preferred.
  • Basic typing and email skills required.
  • Comfortable using technology including the internet and applications.
  • Exceptional communication skills, both verbal and written.
Work Environment:

Inbound call center environment wearing a headset. Must remain at workstation for long periods of time. Extremely time sensitive in order to meet customer demand. Heavy keyboard/mouse usage required with repetitive movements.

Midco is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, creed, national origin, disability, protected Veteran status, age, marital status, status with regard to public assistance, familial status, membership or activity in a local commission, or any other characteristic protected by law.



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