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Customer Support Specialist

2 months ago

St Petersburg, United States Paychex Full time

Position Overview:

Please note - This is an in-office role.

In this position, you will provide exceptional customer support for a specific Paychex product. Under considerable guidance, you will adhere to established protocols to ensure positive customer interactions and effectively resolve client inquiries and concerns in line with Paychex standards.

Key Responsibilities:

Embrace Your Passion and Enhance Your Skills.

This role is situated within a service-oriented environment that prioritizes collaboration and accountability. Professionals at Paychex are dedicated to understanding and addressing customer needs.

We offer more than just employment; we provide career opportunities. Our comprehensive training, development programs, benefits, and supportive culture empower you to achieve your highest potential.

In this role, you will:

  • Manage incoming calls to assist clients with payroll processing, input payroll and tax details, and respond to inquiries from clients across various regions.
  • Acquire and maintain expertise in payroll systems and tax regulations to foster a reliable relationship with our clients.
  • Deliver online assistance, troubleshoot issues, and manage escalated cases.
  • Proactively enhance the client experience by swiftly addressing concerns and striving for resolution in a single interaction.

Reasons to be #Paychexproud:

  • Commitment to Well-being: Comprehensive health care options, retirement planning, and wellness initiatives.
  • Respect for Your Time: Generous paid time off, holidays, and work-life balance programs.
  • Focus on Development: Our exceptional training and development team offers continuous learning opportunities to support your career growth at Paychex.
  • Appreciation for Diversity: Our company culture reflects the diverse backgrounds of our employees, encouraging you to be your authentic self.
  • Community Engagement: We provide paid time off for volunteering and promote various initiatives that support causes important to you.

Qualifications:

This position is ideal for candidates who possess:

  • 2-5 years of experience in customer service within a dynamic environment.
  • The ability to manage multiple tasks and handle a high volume of work efficiently.