Operations Support Specialist
1 week ago
Job Summary
We are seeking an Operations Support Specialist to provide administrative support within a District or Districts in the areas of operational and hiring support, ordering supplies, and general administrative duties.
Key Responsibilities
- Provide seasonal hiring support in the HRB Gateway hiring system and administrative support to the District Operations Coordinator (DOC) supporting the overall district(s) offices.
- Receive and document communication from offices who have a concern or a need around supplies, facilities, or support, and research and resolve issues or escalate to DOC, CSM, or DGM as needed.
- Review and verify invoices and prepare payment in Coupa for the DOC's approval.
- Provide technical support by communicating via phone, email, and chat with internal and external customers requiring assistance or information.
- May remote into office computers to resolve technical issues.
- Follow established procedures to handle inquiries and resolve concerns to ensure customer satisfaction.
- Handle customer communications using incident handling, escalation, quality measurement procedures, and work instructions.
- Use software solutions and computer systems to accurately document and track customer contacts.
- Adapt to changes in user demands, work environment, and changes to processes or requirements.
- Maintain a technical working knowledge of product or products supported by the department.
- Attend training related to the effective and efficient performance of job duties.
Requirements
- High school diploma or equivalent.
- 1-3 years of administrative experience.
- Customer service experience.
- Demonstrated decision-making, analytical, and problem-solving skills.
- Demonstrated organization, prioritization, and project coordination skills.
- Effective oral, written, and interpersonal communication skills.
- Ability to interact with all levels of associates.
- Ability to communicate clearly and calmly on the telephone, email, and chat, and use effective customer service techniques with associates who may be under stress.
- Some experience or ability to learn to support Microsoft operating systems, networking connectivity, computer peripheral equipment, software applications, and remote tools.
- Experience working with Windows Environment.
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