Implementation Support Specialist

2 days ago


St Petersburg, United States Zelis Full time
Implementation Support Specialist

At Zelis, we are seeking a highly skilled Implementation Support Specialist to join our team. As an Implementation Support Specialist, you will play a critical role in facilitating seamless client implementations and collaborating closely with the Implementation Team.

Key Responsibilities:
  • Facilitate client calls to learn about the needs of the implementation and help solution for the project
  • Apply technology and Zelis product knowledge to assist with addressing client needs
  • Design payer communication documents or ID cards
  • Perform double checks for accuracy before turning testing output back to client
  • Utilize Jira for creating & monitoring tasks and keeping team members informed of progress of assigned tasks
  • Maintain secure users and perform annual security audit, under the supervision of Manager of Implementation
  • Collaborate with Implementation Team on internal enhancements for efficiencies and cost saving opportunities
  • Prioritize assigned tasks based on Go Live Date and revenue, with assistance from Manager of Implementation
Required Qualifications:
  • Must live within 100 miles of our St Louis, MO or St Petersburg, FL location
  • High School diploma or equivalent GED
  • 4+ years of work experience in an office setting
Preferred Qualifications:
  • BS or BA degree in Computer Science, Engineering, or other technical degree
  • 3+ years experience working in the Healthcare Industry
  • Knowledge of healthcare claims communication process, as well as printing aspects of claims communications documents or enrollment materials
  • Ability to understand and utilize web based applications for project management and client business to business applications


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