Customer Service Manager

4 days ago


Gilbert, Arizona, United States Dondrell Swanson - State Farm Agent Full time
About Our Agency

We are a dynamic agency that is committed to providing exceptional customer service and high-quality insurance and financial services products. Our team is dedicated to helping our customers achieve their goals and protect their assets.

Job Description

We are seeking a highly organized and detail-oriented Customer Service Manager to join our team. As a Customer Service Manager, you will be responsible for establishing and maintaining strong relationships with our customers, providing prompt and accurate service, and using a customer-focused approach to educate customers about insurance options.

Responsibilities
  • Establish and maintain customer relationships through regular communication and follow-up.
  • Provide exceptional customer service, responding to inquiries and resolving issues in a timely and professional manner.
  • Use a customer-focused approach to educate customers about insurance options and provide personalized recommendations.
  • Ensure the office is well-maintained and equipped to meet customer needs.
Qualifications
  • Excellent communication and interpersonal skills.
  • Highly organized and detail-oriented with the ability to multitask and prioritize tasks.
  • Experience in customer service and sales, preferably in the insurance and financial services industry.
  • Ability to work in a fast-paced environment and meet deadlines.
  • Property and Casualty License and Life and Health License required.
Benefits
  • Paid time off and holidays.
  • Salary plus commission/bonus.
  • Health benefits.
  • Growth potential and opportunities for advancement within the agency.
  • $1500 signing bonus.


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