Customer Service Associate
4 weeks ago
At Clopay Corporation, we're seeking a skilled Customer Service Representative to join our team in Gilbert, AZ.
As a key member of our distribution center, you'll be responsible for providing exceptional customer service, communicating with customers, and processing orders under automation system controls.
Key Responsibilities:
- Communicate with customers in person and by telephone to enter orders and resolve issues.
- Assist with pricing and quotes under automation system controls.
- Audit open order reports and follow up on customer claims for credit.
- Manage system invoicing for COD and open-term accounts.
- Perform bookkeeping procedures, including requisitions for new customer codes.
- Assist with furnish and install programs and process invoicing and installer payables.
- Distribute incoming and outgoing mail and handle telephone calls.
Requirements:
- High school degree required, with 3-5 years of customer service experience in a manufacturing environment.
- Basic computer skills and familiarity with Microsoft Office products.
- Previous clerical or office experience beneficial.
We offer competitive compensation, comprehensive benefits, and a matching 401(k) savings plan. Visit our website to learn more about our company and our commitment to providing a drug-free work environment.
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