Customer Service Representative

2 days ago


Gilbert, Arizona, United States CenterWell Home Health Full time
Transform Lives with Compassionate Care

At CenterWell Home Health, we're dedicated to delivering exceptional healthcare services that prioritize our patients' well-being. As an Inbound Contact Representative, you'll play a vital role in addressing customer inquiries, resolving issues, and providing empathetic support.

Key Responsibilities
  • Respond to incoming calls, emails, and digital inquiries with a focus on customer satisfaction
  • Resolve complex customer issues, escalating concerns when necessary
  • Collaborate with internal teams to ensure seamless service delivery
  • Document customer interactions and transactions accurately
Requirements
  • 3+ years of customer service experience
  • Bilingual in English and Spanish (speaking, reading, and writing without limitation)
  • Reside in one of the following states: AZ, AR, CO, ID, LA, MO, MS, MT, NM, OK, SD, UT, WY
  • Flexibility to work various shifts between 8:00 AM EST and 11:00 PM EST
  • Strong customer service orientation, attention to detail, and typing skills
  • Ability to manage multiple priorities, including computer applications
  • Effective verbal and listening communication skills
Preferred Qualifications
  • Associate's or Bachelor's Degree
  • Previous inbound call center or customer service experience
  • Healthcare experience
About Us

CenterWell Home Health is committed to putting health first for our patients, customers, and team members. We strive to deliver exceptional care and service, making a positive impact on the lives of those we serve.

Equal Opportunity Employer

CenterWell Home Health is an equal opportunity employer, dedicated to creating a diverse and inclusive work environment. We welcome applicants from all backgrounds and are committed to making resources available to support the well-being of our team members.



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