Customer Service Representative
2 days ago
At CenterWell Home Health, we're dedicated to delivering exceptional healthcare services that prioritize our patients' well-being. As an Inbound Contact Representative, you'll play a vital role in addressing customer inquiries, resolving issues, and providing empathetic support.
Key Responsibilities- Respond to incoming calls, emails, and digital inquiries with a focus on customer satisfaction
- Resolve complex customer issues, escalating concerns when necessary
- Collaborate with internal teams to ensure seamless service delivery
- Document customer interactions and transactions accurately
- 3+ years of customer service experience
- Bilingual in English and Spanish (speaking, reading, and writing without limitation)
- Reside in one of the following states: AZ, AR, CO, ID, LA, MO, MS, MT, NM, OK, SD, UT, WY
- Flexibility to work various shifts between 8:00 AM EST and 11:00 PM EST
- Strong customer service orientation, attention to detail, and typing skills
- Ability to manage multiple priorities, including computer applications
- Effective verbal and listening communication skills
- Associate's or Bachelor's Degree
- Previous inbound call center or customer service experience
- Healthcare experience
CenterWell Home Health is committed to putting health first for our patients, customers, and team members. We strive to deliver exceptional care and service, making a positive impact on the lives of those we serve.
Equal Opportunity Employer
CenterWell Home Health is an equal opportunity employer, dedicated to creating a diverse and inclusive work environment. We welcome applicants from all backgrounds and are committed to making resources available to support the well-being of our team members.
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