Customer Service Lead

1 week ago


Gilbert, Arizona, United States Ascend Learning Full time
About the Role

We are seeking a highly skilled Customer Service Lead to join our team at Ascend Learning. As a key member of our customer service team, you will be responsible for providing exceptional customer experiences and ensuring timely processing of customer orders.

Key Responsibilities
  • Provide daily leadership to customer service staff to meet customer expectations
  • Ensure timely processing of customer orders and resolve customer disputes
  • Identify system and workflow improvements to enhance team efficiency
  • Manage day-to-day employee tasks, including motivating, recognizing, coaching, counseling, training, and problem-solving
  • Act as the first point of contact for escalated issues
  • Create and maintain a high-quality work environment to motivate team members
  • Proactively identify root causes of issues and recommend process improvements
  • Assist in special projects or assignments as needed
Requirements
  • Minimum of 3 years of customer service experience
  • High school graduate or equivalent
  • Friendly and resolution-focused interpersonal skills
  • Experience managing and developing employees
  • Articulate verbal and written communication skills
  • Experience navigating business systems to support customer inquiries
  • Problem-solving skills
  • Ability to prioritize and multitask in a fast-paced environment
  • Interest in fitness and training preferred
  • Certified Personal Training (CPT) certification highly desired
What We Offer
  • Flexible and generous paid time off
  • Competitive medical, dental, vision, and life insurance
  • 401(k) employer matching program
  • Parental leave
  • Wellness resources
  • Charitable matching program
  • Hybrid work
  • On-site workout facilities
  • Community outreach groups
  • Tuition reimbursement
About Ascend Learning

Ascend Learning is a national leader in developing and delivering data-driven online educational content, software, assessments, analytics, and simulations serving institutions, students, and employers across various industries.

We're committed to accelerating learning pathways that can move people into careers where they have the knowledge and skills to make an impact and help change lives in the communities they serve.


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