Customer Service Manager for Process Optimization

4 weeks ago


Gilbert, Arizona, United States ZephyrTech Full time
About the Role

We are seeking a seasoned Customer Service Manager to lead our internal customer service team and external service provider. The ideal candidate will have extensive experience in customer service leadership, ideally in the energy industry.

Key Responsibilities
  • Lead and motivate the customer service team to deliver exceptional service and drive process optimization
  • Develop and implement measures to improve cost-to-serve and enhance customer satisfaction
  • Collaborate with other departments to establish standards for optimal customer concern processing
  • Analyze key performance indicators and proactively implement measures for optimization
  • Report key figures and measures to top management
Requirements
  • Several years of leadership experience in customer service, preferably in the energy industry
  • Proven track record of optimizing processes for cost savings, customer satisfaction, and efficient processing
  • Creative problem-solving skills and ability to drive change
  • Excellent communication, proactive, independent, and customer-oriented work style
  • Proficiency in common IT applications such as Microsoft Office


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