Help Desk Support Technician Specialist

6 days ago


Vienna, West Virginia, United States NuAxis Innovations Full time

Job Title: Help Desk Support Technician Specialist

Location: Vienna, VA

Estimated Salary Range (Min-Max): $62,000 - $82,000 per year

About NuAxis Innovations

We are a federal IT company that puts customer experience at the center of every government solution. Our team of technologists is dedicated to helping our federal clients succeed.

Job Summary

The Help Desk Support Technician provides front-line Service Desk functions and activities, acting as the single point of contact for corporate office and nationally dispersed end users. The successful candidate will provide high-quality customer care with every interaction by applying effective customer service, problem-solving, and troubleshooting skills, accurate call-handling procedures, incident management, communication skills, and standard operating procedures.

Essential Functions
  1. End user application support including: user account creation and Mailbox provisioning, password resets, account unlocks, general support questions, delivering support to end users about how to use various types of software programs efficiently and effectively in fulfilling business objectives.
  2. Solid troubleshooting skills, proficiency with mainstream products such as Microsoft Office, Adobe Acrobat, and others, image, encrypt, and deploy workstations for end users, install and troubleshoot network printers, local printers, scanners, and other peripherals, maintain file servers, create shared drives, set user permissions, configure Office365 on mobile devices, support and troubleshoot networking, wireless, hardware, software, and mobile devices and technologies.
  3. Provide quick, responsive, high-quality and consistent technical support and customer service, troubleshoot, diagnose, and remediate incidents to quickly restore normal service operations, manage requests/incidents using a centralized ticketing system, utilize remote tools to support users.
Requirements
  • High school diploma or equivalent required.
  • Windows 10 certified or COMPTIA A+ preferred.
  • Bachelor's or associate degree preferred.
  • 1-2 years of experience in service desk environment.
Preferred Skills
  • Understanding of Active Directory, Windows Server, and Workstation operating systems.
  • Understanding of TCP/IP and basic commands to resolve network connectivity issues for end users.
  • Basic level of experience with DHCP (reserving IP addresses and creating static IPs).
  • Understanding of PC Hardware/Software troubleshooting e.g., software, hardware, peripherals, drivers etc.
  • Intermediate level experience with software updates and patching process.
  • Familiar with Office 365 / Microsoft Outlook.
About Us

NuAxis Innovations is an Equal Opportunity/Affirmative Action Employer, including Vets and Disabled. Employment is contingent upon successful completion of a background investigation.



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