Cloud Infrastructure Support Specialist
6 days ago
We are seeking a highly motivated and experienced Cloud Infrastructure Support Specialist to join our team in Tysons, VA. The selected candidate will be part of a global team that provides 24x7 support to customers operating their on-premises Cloud infrastructure.
Job DescriptionIn this role, you will be responsible for troubleshooting technical problems for customers with a mix of debugging, networking, system administration, updating documentation, and coding/scripting. You will work closely with internal stakeholders in engineering, sales, and customer organizations to resolve technical deployment obstacles and improve the Cloud.
The ideal candidate will have a comprehensive understanding of Networking, Cloud technologies, and Systems: UNIX/Linux or Windows. You should also possess excellent customer service and communication skills (verbal and written).
Key Responsibilities:- Manage customer issues through effective diagnosis, resolution, or implementation of new investigation tools.
- Develop an in-depth understanding of product technology and underlying architectures by troubleshooting, reproducing, determining root cause for customer reported issues, and building tools for faster diagnosis.
- Act as a consultant and subject matter expert for internal stakeholders.
- Work as part of a team ensuring 24 hour customer support.
- Bachelor's degree in Computer Science, Technology, Engineering, Mathematics or equivalent (or 4+ years of equivalent Information Technology experience in lieu of degree)
- 3+ years relevant experience with computer hardware, software, networking systems, and configuration of/trouble shooting computer systems
- Experience reading or debugging code using Java, C, C++, .NET, Python, Shell, Perl, and/or JavaScript
- Excellent customer service and communication skills (verbal and written)
- Comprehensive understanding of Networking, Cloud technologies and of Systems: UNIX/Linux or Windows
- General knowledge of any customer service ticketing system
- General knowledge of Google Workspace Tools (Doc, sheets and Slides)
- Ability to read runbooks & playbooks to provide meaningful summaries to Customers
- Google Cloud experience
- ServiceNow experience
- Experience with any of the following IaaS solutions: system virtualization, on-premises and/or hybrid cloud computing, cloud identity and security system, cloud monitoring and logging and/or local and cloud storage
- Experience with any of the following cloud storage solutions: SQL database administration, Google App Engine, open source software communities, cloud networking solutions and/or distributed computing technology
- Understand networking fundamentals (TCP/IP, Routing, VPNs, VLANs, Peering, Load Balancing, etc.)
- Knowledge of basic web technologies (HTTP, HTML, DNS, etc.)
- Use hands to operate a computer and other office productivity machinery
- Maintain computers in the lab, including under the desks and in the server closet
Estimated salary: $85,000 - $115,000 per year, depending on location and experience.
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