Cloud Infrastructure Support Specialist

6 days ago


Vienna, West Virginia, United States ManTech Full time
About the Role

We are seeking a highly motivated and experienced Cloud Infrastructure Support Specialist to join our team in Tysons, VA. The selected candidate will be part of a global team that provides 24x7 support to customers operating their on-premises Cloud infrastructure.

Job Description

In this role, you will be responsible for troubleshooting technical problems for customers with a mix of debugging, networking, system administration, updating documentation, and coding/scripting. You will work closely with internal stakeholders in engineering, sales, and customer organizations to resolve technical deployment obstacles and improve the Cloud.

The ideal candidate will have a comprehensive understanding of Networking, Cloud technologies, and Systems: UNIX/Linux or Windows. You should also possess excellent customer service and communication skills (verbal and written).

Key Responsibilities:
  • Manage customer issues through effective diagnosis, resolution, or implementation of new investigation tools.
  • Develop an in-depth understanding of product technology and underlying architectures by troubleshooting, reproducing, determining root cause for customer reported issues, and building tools for faster diagnosis.
  • Act as a consultant and subject matter expert for internal stakeholders.
  • Work as part of a team ensuring 24 hour customer support.
Requirements:
  • Bachelor's degree in Computer Science, Technology, Engineering, Mathematics or equivalent (or 4+ years of equivalent Information Technology experience in lieu of degree)
  • 3+ years relevant experience with computer hardware, software, networking systems, and configuration of/trouble shooting computer systems
  • Experience reading or debugging code using Java, C, C++, .NET, Python, Shell, Perl, and/or JavaScript
  • Excellent customer service and communication skills (verbal and written)
  • Comprehensive understanding of Networking, Cloud technologies and of Systems: UNIX/Linux or Windows
  • General knowledge of any customer service ticketing system
  • General knowledge of Google Workspace Tools (Doc, sheets and Slides)
  • Ability to read runbooks & playbooks to provide meaningful summaries to Customers
Preferred Qualifications:
  • Google Cloud experience
  • ServiceNow experience
  • Experience with any of the following IaaS solutions: system virtualization, on-premises and/or hybrid cloud computing, cloud identity and security system, cloud monitoring and logging and/or local and cloud storage
  • Experience with any of the following cloud storage solutions: SQL database administration, Google App Engine, open source software communities, cloud networking solutions and/or distributed computing technology
  • Understand networking fundamentals (TCP/IP, Routing, VPNs, VLANs, Peering, Load Balancing, etc.)
  • Knowledge of basic web technologies (HTTP, HTML, DNS, etc.)
Physical Requirements:
  • Use hands to operate a computer and other office productivity machinery
  • Maintain computers in the lab, including under the desks and in the server closet

Estimated salary: $85,000 - $115,000 per year, depending on location and experience.



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