Senior Technical Support Specialist

5 days ago


Vienna, West Virginia, United States ManTech Full time

Job Overview

We are seeking a highly skilled Senior Technical Support Specialist to join our team in Tysons, VA. As a key member of our global support team, you will be responsible for providing 24x7 technical support to our customers and ensuring seamless operation of their hybrid on-premises Cloud infrastructure.

Key Responsibilities

  • Troubleshooting and Problem-Solving: Diagnose and resolve technical issues for customers with a mix of debugging, networking, system administration, and coding/scripting skills.
  • Product Expertise: Develop an in-depth understanding of the product technology and underlying architectures by troubleshooting, reproducing, and determining the root cause of customer-reported issues.
  • Consultant and Subject Matter Expert: Act as a consultant and subject matter expert for internal stakeholders in engineering, sales, and customer organizations to resolve technical deployment obstacles and improve the Cloud.
  • Team Collaboration: Work closely with a team of engineers/consultants to ensure 24-hour customer support and drive business growth.

Requirements and Qualifications

To succeed in this role, you will need:

  • Education and Experience: Bachelor's degree in Computer Science, Technology, Engineering, or Mathematics, or equivalent experience (4+ years).
  • Technical Skills: Proficiency in computer hardware, software, networking systems, and configuration/troubleshooting of computer systems. Experience with Java, C, C++, .NET, Python, Shell, Perl, and/or JavaScript is a plus.
  • Customer Service and Communication: Excellent verbal and written communication skills and ability to read runbooks & playbooks to provide meaningful summaries to Customers.
  • Cloud Technologies and Systems: Comprehensive understanding of Networking, Cloud technologies, and Systems: UNIX/Linux or Windows.

Estimated Salary: $120,000 - $150,000 per year, depending on location and experience.



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