Senior Technical Support Specialist
5 days ago
Job Overview
We are seeking a highly skilled Senior Technical Support Specialist to join our team in Tysons, VA. As a key member of our global support team, you will be responsible for providing 24x7 technical support to our customers and ensuring seamless operation of their hybrid on-premises Cloud infrastructure.
Key Responsibilities
- Troubleshooting and Problem-Solving: Diagnose and resolve technical issues for customers with a mix of debugging, networking, system administration, and coding/scripting skills.
- Product Expertise: Develop an in-depth understanding of the product technology and underlying architectures by troubleshooting, reproducing, and determining the root cause of customer-reported issues.
- Consultant and Subject Matter Expert: Act as a consultant and subject matter expert for internal stakeholders in engineering, sales, and customer organizations to resolve technical deployment obstacles and improve the Cloud.
- Team Collaboration: Work closely with a team of engineers/consultants to ensure 24-hour customer support and drive business growth.
Requirements and Qualifications
To succeed in this role, you will need:
- Education and Experience: Bachelor's degree in Computer Science, Technology, Engineering, or Mathematics, or equivalent experience (4+ years).
- Technical Skills: Proficiency in computer hardware, software, networking systems, and configuration/troubleshooting of computer systems. Experience with Java, C, C++, .NET, Python, Shell, Perl, and/or JavaScript is a plus.
- Customer Service and Communication: Excellent verbal and written communication skills and ability to read runbooks & playbooks to provide meaningful summaries to Customers.
- Cloud Technologies and Systems: Comprehensive understanding of Networking, Cloud technologies, and Systems: UNIX/Linux or Windows.
Estimated Salary: $120,000 - $150,000 per year, depending on location and experience.
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