Help Desk Support Specialist

2 weeks ago


San Francisco, California, United States Zones Full time
Job Title: Help Desk Analyst II

Zones LLC is seeking a highly skilled Help Desk Analyst II to join our team. As a Help Desk Analyst II, you will be the first point of escalation for tickets from the Tier 1 team and will be responsible for maintaining the onsite Tech Bar hub.

Key Responsibilities:
  • Provide in-person support of user issues and escalations to the team as needed
  • Troubleshoot hardware, software, and access/permissions issues
  • Troubleshoot issues with integrated systems
  • Manage shipping and receiving equipment to/from remote Workers
  • Provide asset management and reconciliation services
  • Establish relationships with all internal Technology Teams to transition additional tasks as needed
  • Continue maintenance of the knowledge transfer documents
Requirements:
  • Minimum of Associates Degree preferred in computer/IT related field and 2+ years experience in a technical support role
  • Self-discipline and ability to prioritize tasks to meet deadlines
  • Excellent problem-solving skills and attention to detail
  • Great communication skills and ability to explain technical concepts to customers
  • Passion for technology and ability to stay up to date on the latest developments
  • Experience with ticketing software and Google Workspace

Zones is a global company that values innovation, collaboration, and lifelong learning. We offer a dynamic work environment and opportunities for career growth. If you are a motivated and detail-oriented individual with a passion for technology, we encourage you to apply for this exciting opportunity.



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