Help Desk Analyst II

1 week ago


San Francisco, California, United States Zones Full time
Job Title: Help Desk Analyst II

Zones LLC is seeking a highly skilled and experienced Help Desk Analyst II to join our team. As a Help Desk Analyst II, you will be responsible for providing technical support to our clients and ensuring that their IT needs are met.

Key Responsibilities:
  • Provide technical support to clients via phone, email, and in-person
  • Troubleshoot hardware, software, and network issues
  • Configure and troubleshoot email clients such as Microsoft Outlook
  • Manage shipping and receiving equipment to/from remote workers
  • Provide asset management and reconciliation services
  • Establish relationships with internal Technology Teams to transition additional tasks as needed
  • Continue maintenance of knowledge transfer documents
Requirements:
  • Minimum of Associate's Degree in computer/IT related field and 2+ years experience in a technical support role
  • Self-discipline and ability to prioritize tasks
  • Excellent problem-solving skills and attention to detail
  • Great communication skills and ability to explain technical concepts to non-technical clients
  • Passion for technology and staying up-to-date on the latest developments
  • Experience with ticketing software and EDR/anti-virus/Malware protection management
  • Google Workspace awareness/experience preferred
  • Google Meet experience preferred
  • Logitech knowledge preferred but not required
About Zones:

Zones is a global company that provides IT solutions and services to clients. We are a client-centric company that values innovation, collaboration, and lifelong learning. If you are passionate about technology and want to work with a dynamic team, we encourage you to apply for this role.



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