Patient Access Specialist 1

2 weeks ago


Chelsea, Michigan, United States Trinity Health Full time
Job Summary

We are seeking a highly skilled and detail-oriented Patient Access Specialist to join our team at Trinity Health. As a Patient Access Specialist, you will be responsible for ensuring the accurate and timely collection of patient demographic and financial information, as well as performing various administrative tasks to support the healthcare team.

Key Responsibilities
  • Collect and verify patient demographic and financial information for the purpose of establishing the patient and service-specific record.
  • Register and check-in patients, determining preliminary patient and insurance liability.
  • Perform routine account analysis and problem-solving, resolving patient account issues.
  • Initiate billing and rebilling of accounts as appropriate.
  • Under limited supervision, determine need for and obtain authorization for treatment/procedures and assignment of benefits required.
  • Provide information to patients concerning regulatory requirements.
  • At point of service, provide estimated costs and patient responsibility, facilitating collection of co-pay, deductible, and private pay balances.
Requirements
  • High school diploma or equivalent combination of education and experience.
  • Minimum of one year experience in a customer service role with financial responsibilities.
  • Experience in healthcare, insurance, or managed care industries is highly preferred.
  • Completion of certification and skills competencies such as the Certified Revenue Cycle Specialist Professional (CRCSP) through the American Association of Healthcare Administrative Management (AAHAM) and/or Certified Healthcare Access Associate (CHAA) through the National Association of Healthcare Access Management (NAHAM) is preferred.
Skills and Abilities
  • Strong communication skills, both verbal and written.
  • Strong critical thinking, interpersonal, and problem-solving skills.
  • Strong data entry and organizational skills.
  • Able to work independently and have good time management skills.
  • High level of initiative.


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