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Bilingual Collections Specialist

2 months ago

Fort Lauderdale, Florida, United States Credito Real USA Finance Full time

Credito Real USA Finance is seeking a highly skilled Bilingual Collections Specialist to join our team.

We are one of the nation's top automobile loan providers, and we are committed to helping our customers build better credit and better lives.

As a Bilingual Collections Specialist, you will be responsible for collecting past due payments to prevent accounts from rolling forward to the next bucket of delinquency.

You will work proactively with customers to prevent repossessions and losses through negotiation and utilization of available programs.

Key responsibilities include:

  • Contacting customers using various methods (phone, email, text) to obtain payment arrangements and prevent delinquency.
  • Working proactively with customers to prevent repossessions and losses through negotiation and utilization of available programs.
  • Participating in dialer campaigns to quickly collect payments and resolve outstanding delinquencies.
  • Actively working up to 80 accounts per day.
  • Following all company policies and state and federal laws applicable to debt collection.
  • Overcoming objections and negotiating payments to help the customer regain current account status.
  • Attending team meetings and supporting other company initiatives as needed.

Requirements:

  • The ability to negotiate and provide above-average customer service while helping customers to bring their accounts current or make payment arrangements.
  • Proven success in a collections role (that involved consumer collections).
  • Previous experience in meeting and exceeding your monthly goals.
  • Excellent communication, customer service, and negotiation skills required.
  • Strong organizational and task management skills required.
  • Strong internal motivation and hustle - desire to be very successful and collect on past due accounts.
  • High comfort level on the phone for long periods of time.
  • Bilingual English/Spanish is required.

We offer a competitive salary, up to $4,000 a month in bonus potential based on meeting your individual goals, and a business casual office environment.

We are committed to equal employment opportunities regardless of race, color, genetic information, creed, religion, sex, sexual orientation, gender identity, lawful alien status, national origin, age, marital status, or protected veteran status.