Insurance Policy Administrator

1 day ago


Albany, New York, United States Ancora Risk Full time

Company Overview

Ancora Risk is a leading provider of insurance services, dedicated to delivering exceptional customer experiences.

About the Role

We are seeking an experienced Insurance Customer Service Representative to join our team. This role will involve answering incoming calls, resolving customer inquiries, and processing policy modifications.

Key Responsibilities

  • Resolve Customer Inquiries
    • Answer customer questions about insurance policies and coverage issues.
    • Provide accurate information on policy details and coverage options.
  • Process Policy Modifications
    • Update customer policy information accurately and efficiently.
    • Verify customer coverage and provide proof of insurance paperwork.
  • Manage Customer Complaints
    • Listen actively to customer concerns and provide empathetic responses.
    • Offer suitable solutions and alternatives to resolve customer complaints.

Required Skills and Qualifications

  • Education
    • High school diploma or GED equivalent required.
  • Certifications and Licenses
    • Active NY insurance license required.
  • Technical Skills
    • Proficient in Microsoft Office and customer relationship management software.

Estimated Salary Range

$45,000 - $60,000 per annum, depending on location and experience.



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