Third Party Debt Collector

1 week ago

Tulsa, Oklahoma, United States FMS, Inc. Full time
Job Description

Job Summary:

FMS, Inc. is seeking a highly motivated and results-driven Third Party Debt Collector to join our team. As a key member of our collection team, you will be responsible for negotiating payment arrangements with consumers and utilizing various collection strategies to recover debts within federal, state, and client collection guidelines and laws.

Key Responsibilities:

  • Negotiate payment terms and methods with consumers to recover debts.
  • Utilize skip tracing techniques and collection strategies to locate consumers and negotiate payment arrangements.
  • Overcome objections and suggest payment options to consumers.
  • Communicate with consumers via phone and voicemail, providing contact information and following a mandated script.
  • Perform consumer verification procedures to ensure compliance with FMS policy and client requirements.
  • Accurately document account notes, including consumer demographic information, call outcomes, and payment arrangements.
  • Adhere to federal and state laws, including the Fair Debt Collection Practices Act and the Telephone Consumer Protection Act.

Requirements:

  • A high school diploma and two to six months of relevant experience in customer service, sales, collections, or a related field.
  • Previous experience in customer service, sales, or collections is preferred.
  • Knowledge of 3rd Party disclosure, FDCPA, and HIPAA is preferred.
  • Ability to communicate clearly and succinctly, utilizing proper grammar and telephone etiquette.
  • Prior PC and keyboard knowledge is preferred.
  • Ability to compute basic math calculations using addition, subtraction, multiplication, division, and percentages.
  • Successful completion of a background check and drug screen.

Preferred Qualifications:

  • Bilingual skills (reading, speaking, writing)

Competencies:

  • Adaptability: Adapts to changes in the work environment and manages competing demands.
  • Attendance/Punctuality: Consistently arrives on time and ensures work responsibilities are covered when absent.
  • Customer Service: Manages difficult or emotional customer situations and responds promptly to customer needs.
  • Dependability: Follows instructions, responds to management direction, and takes responsibility for own actions.
  • Initiative: Volunteers readily and undertakes self-development activities.
  • Innovation: Displays original thinking and creativity and generates suggestions for improving work.
  • Interpersonal Skills: Focuses on solving conflict and maintains confidentiality.
  • Judgement: Displays willingness to make decisions and exhibits sound and accurate judgment.
  • Motivation: Sets and achieves challenging goals and demonstrates persistence and overcomes obstacles.
  • Oral Communication: Speaks clearly and persuasively in positive or negative situations and responds well to questions.
  • Professionalism: Approaches others in a tactful manner and reacts well under pressure.
  • Quality: Demonstrates accuracy and thoroughness and looks for ways to improve and promote quality.
  • Teamwork: Balances team and individual responsibilities and contributes to building a positive team spirit.

Physical Demands and Work Environment:

Occasionally/Frequently/Continually required to sit and utilize hand and finger dexterity.

Pay:

$14.00 hourly, with a monthly commission bonus.

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