Guest Experience Associate

2 days ago


Boston, Massachusetts, United States F1 Arcade Full time
About F1 Arcade

F1 Arcade is a unique social entertainment venue that combines high-octane excitement with exceptional hospitality. Each venue features up to 90 state-of-the-art full-motion F1 racing simulators, a world-class food menu, an enormous cocktail and champagne bar, and private event spaces perfect for all group sizes.

Job Description

We are seeking a skilled Guest Experience Assistant to support our Director of Operations, US in various essential functions, including external guest communications, social media monitoring, interacting with vendors, and providing cultural guidance for Operations Excellence.

This role requires a positive attitude, superior organizational skills, and the ability to interact with a large team. The successful candidate will be responsible for maintaining a positive online presence across multiple channels, working closely with Marketing, Operations, and other departments to deliver a best-in-class Guest Journey.

  • Interact daily across all channels external to the Arcade to create positive Guest outcomes, maintain brand standards, and recover Guests.
  • Efficiently use the reservation system, including pulling up bookings and updating reservations, and provide coaching, training, and stability to the Reception Team and Leadership.
  • Manage internal and external systems in support of other leadership outcomes.
  • Collaborate with team members to ensure smooth operations.


  • Boston, Massachusetts, United States Pine Street Inn Full time

    About the RoleAs a Guest Services Specialist at the Pine Street Inn, you will be part of a dynamic team working to provide support services to individuals experiencing homelessness.This full-time role offers a competitive salary of $21.40 per hour, paid bi-weekly, and opportunities for career growth and development. The successful candidate will have...


  • Boston, Massachusetts, United States Hostelling International USA Full time

    Hostelling International USA is seeking a Customer Experience Director to join our Boston Hostel team. This exciting opportunity allows you to utilize your hospitality expertise and passion for delivering exceptional guest experiences.About the JobThe ideal candidate will lead a team of Guest Service Associates to provide top-notch customer service and...


  • Boston, Massachusetts, United States Marriott International, Inc Full time

    At Marriott International, we strive to elevate the art of hospitality by innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a Housekeeping Experience Specialist, you will be part of a community that takes pride in delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon our...


  • Boston, Massachusetts, United States Hertz Full time

    Drive Your Potential in a Career with HertzWe are seeking an exceptional Customer Experience Associate to join our team at Hertz. In this role, you will be responsible for providing world-class customer service, resolving issues promptly, and creating a positive experience for our guests.About the RoleThis is an exciting opportunity to work with a leading...


  • Boston, Massachusetts, United States Pine Street Inn Full time

    Job OverviewPine Street Inn is seeking a skilled Guest Services Specialist to join our team in Boston, MA. The ideal candidate will have a strong background in the Human Services field and excellent communication skills.Salary: $21.40 per hourThe Guest Services Specialist works from Pine Street Inn's policy and procedures to ensure a safe shelter environment...


  • Boston, Massachusetts, United States Pine Street Inn Full time

    Job SummaryPine Street Inn is seeking a Guest Services Specialist to join our team in Boston, MA. The ideal candidate will have a minimum of one year of experience in the Human Services field and be able to work effectively with guests in a shelter environment.This role involves assisting guests with housing pathways, connecting them to resources such as...

  • Server Associate

    10 hours ago


    Boston, Massachusetts, United States Restaurant Associates Full time

    Job Title: Server AssociateAbout the Job: We are seeking a skilled Server Associate to join our team at Restaurant Associates. As a key member of our dining room staff, you will be responsible for providing exceptional customer service and ensuring that our guests have an outstanding dining experience.Responsibilities:Promptly and warmly greet guests in the...


  • Boston, Massachusetts, United States Pine Street Inn Full time

    About the RoleThe Pine Street Inn is seeking a skilled Nighttime Guest Services Coordinator to join our team. This is a critical role that requires a unique blend of compassion, empathy, and problem-solving skills.This is a 40-hour per week position, working Tuesday through Saturday from 10:45pm to 7:15am. The hourly wage for this position is $23.40.Job...


  • Boston, Massachusetts, United States Beacon Hill Hotel Full time

    We are looking for a highly skilled Dining Experience Expert to join our team at the Beacon Hill Hotel. As a Server, you will be responsible for creating memorable experiences for our guests and exceeding their expectations.About the RoleIn this role, you will be responsible for:Providing exceptional customer service and ensuring that our guests have an...


  • Boston, Massachusetts, United States Pine Street Inn Full time

    About the RolePine Street Inn is seeking a skilled Overnight Counselor to join our team. As a key member of our staff, you will play a critical role in providing support and guidance to individuals experiencing homelessness.In this position, you will work closely with guests to understand their needs and develop personalized plans to help them achieve...


  • Boston, Massachusetts, United States Pine Street Inn Full time

    Housing Pathway Specialist">Pine Street Inn seeks a dedicated and empathetic Guest Services Specialist to connect guests with substance abuse, mental health, and medical resources. This role requires a minimum of 1 year of experience in the Human Services field and a valid MA driver's license in good standing (preferred).About the JobIn this challenging yet...


  • Boston, Massachusetts, United States Pine Street Inn Full time

    About the RoleWe are seeking an experienced Guest Services Specialist to join our evening shift team at the Pine Street Inn in Boston, MA.Key ResponsibilitiesDirect Guest SupportHousing Pathway DevelopmentData Entry and Record KeepingRequirementsTo succeed in this role, you will need:A high school diploma or equivalent.Prior experience in Human Services and...


  • Boston, Massachusetts, United States Oishii Boston Full time

    We are seeking a Restaurant Front Desk Associate to join Oishii Boston's dynamic team. The estimated annual salary for this role is $48,000 - $58,000.About the JobAs a Restaurant Front Desk Associate, you will play a critical role in creating a positive first impression for our guests. Your primary responsibility will be to welcome guests, manage...


  • Boston, Massachusetts, United States CAVA - Fenway Full time

    About CAVAAt CAVA, we're on a mission to make healthy eating deliciously simple. Our Mediterranean heritage inspires us to prioritize authenticity and excellence in everything we do. We believe in fostering a culture built on five core values: Generosity First, Constant Curiosity, Act with Agility, Passion for Positivity, and Collective Ambition.We're...


  • Boston, Massachusetts, United States Zuma - Boston Full time

    Boston Dining Experience DirectorAs a Boston Dining Experience Director with Zuma - Boston, you will play a crucial role in delivering exceptional dining experiences for our guests. Your primary responsibility will be to lead the restaurant floor team, ensuring that every guest leaves feeling satisfied and eager to return. To achieve this, you will oversee...


  • Boston, Massachusetts, United States Boston Red Sox Full time

    Delivering Exceptional Guest ExperiencesWe are seeking a highly motivated and knowledgeable individual to join our team as a Tour Guide. The ideal candidate will have a strong passion for baseball history, excellent communication skills, and the ability to engage with diverse groups of people. Delivering engaging and informative tours to groups of varying...


  • Boston, Massachusetts, United States Mr.H Full time

    We are seeking a talented Restaurant Host to join our team at Mr. H, a modern Chinese restaurant coming to Seaport this spring. As a host, you will be the first point of contact for our guests, setting the tone for an exceptional dining experience.We are looking for individuals who embody our values and behaviors, including a deep appreciation for food and...


  • Boston, Massachusetts, United States Fjällräven North America Full time

    Customer Experience Supervisor OpportunityFjällräven North America is seeking a Customer Experience Supervisor to lead our Boston Newbury store team. As a keyholder, you will be responsible for creating a seamless guest experience.About the RoleThis is a full-time team lead position that involves supervising daily operations, including customer...

  • Store Associate

    3 days ago


    Boston, Massachusetts, United States Twins Enterprise, Inc. Full time

    About the JobTwins Enterprise, Inc. is hiring a Store Associate - Customer Experience Expert to provide outstanding customer service, assist with daily store operations, and promote a positive shopping experience for customers.This is an exciting opportunity to join a dynamic team, develop your skills, and grow your career in retail.As a Store Associate, you...


  • Boston, Massachusetts, United States Tatte Holdings LLC Full time

    Company OverviewTatte Holdings LLC is a dynamic and growing company that values excellence in customer service. Our front-of-house team members play a crucial role in delivering exceptional experiences to our guests.