Senior Information Technology Educator

1 week ago

San Francisco, California, United States GOODWIN Full time

About Goodwin:

Goodwin is a distinguished firm that prioritizes integrity, creativity, adaptability, and ambition in the legal field. We are committed to fostering enduring relationships with our clients, who are at the forefront of various sectors including life sciences, private equity, real estate, technology, and finance. Our extensive industry expertise, coupled with our proficiency in high-stakes litigation, regulatory compliance, and intricate transactions, sets us apart from our competitors. The Global Operations Team at our firm, made up of dedicated business professionals, has been recognized as the 'Best Business Team' by The American Lawyer.

Position Overview:

The Senior IT Trainer at Goodwin is essential in orchestrating and executing Information Technology training for attorneys and professional staff. Reporting directly to the Director of Service Desk & Training Operations, this role requires close collaboration with the Human Resources and Learning + Professional Development teams.

Key Responsibilities:

  • Facilitate training sessions on firm-supported software using diverse methods such as instructor-led training, webinars, and personalized coaching.
  • Conduct technical training sessions for new hires.
  • Collaborate with fellow IT trainers to design and update a curriculum that aligns with operational workflows.
  • Develop engaging and innovative training methodologies that meet educational objectives.
  • Actively represent user experience by participating in firm-wide initiatives from the ground up.
  • Assess training needs, identify performance gaps, and recommend effective training interventions.
  • Work with internal stakeholders to tailor training solutions to meet specific needs.
  • Stay abreast of the latest developments in training, technology, and instructional design.
  • Maintain precise training records within the Learning Management System.
  • Assume additional responsibilities as required.
  • Travel to various firm locations to provide on-site training as necessary.

Qualifications:

  • A Bachelor's degree or equivalent professional experience.
  • Experience in training and development, ideally within a professional services environment with a focus on legal practices.
  • A minimum of five years of experience in delivering technical training and developing related documentation.
  • Outstanding communication and interpersonal skills, capable of engaging a diverse audience in a professional manner.
  • Strong organizational, analytical, and time management skills, whether working independently or collaboratively.
  • Familiarity with various software systems including Learning Management, Document Management, Microsoft Office, Adobe Acrobat, and others.
  • Expertise in eLearning development.
  • Willingness to work beyond standard hours when necessary.

Goodwin Procter LLP is committed to providing equal employment opportunities to all individuals. We evaluate applicants and make hiring decisions without discrimination based on race, gender, age, religion, nationality, disability, genetic information, marital status, sexual orientation, or other protected statuses.

Please note that certain U.S. government agencies and organizations, such as NALP, require us to maintain specific applicant information for recordkeeping and compliance purposes. Providing EEO information on this form is voluntary, and opting out will not result in any negative consequences.

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