Guest Service Representative

3 days ago


New York, New York, United States Smashburger Full time
About Smashburger

Smashburger is a fast-casual restaurant chain that serves high-quality burgers and other delicious menu items. Our vision is to bring the joy of eating to everyone, and we strive to deliver an exceptional guest experience every time.

Job Description

The Guest Service Expert plays a critical role in achieving this vision by providing outstanding customer service, preparing food to order, and maintaining a clean and safe work environment. This position requires strong communication skills, attention to detail, and the ability to multitask in a fast-paced restaurant environment.

Responsibilities:
  • Greet guests with a smile and ensure they have a perfect experience.
  • Prepare food to order, including shakes and other menu items.
  • Manage cash transactions, process POS orders, and follow cash handling procedures.
  • Maintain a clean and safe work environment, including floors, counters, dining area, and restrooms.

Requirements:
  • Must be 16 years old.
  • Physical ability to stand for extended periods and move/lift up to 25 lbs.
  • Ability to work variable hours/days, including nights, weekends, and holidays.
  • Must successfully complete our training program.

Benefits:
  • Ongoing training and development opportunities.
  • A fun and dynamic work environment.
  • A competitive hourly wage ($12-$15 per hour based on location and experience).


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