Guest Service Representative

3 weeks ago


New York, New York, United States SpringHill Suites Midtown South Gramercy Full time
About the Role

We are looking for a highly motivated and organized individual to fill the position of Guest Service Representative at our SpringHill Suites Midtown South Gramercy location.

Salary: $45,000 - $60,000 per year, based on experience.

Key Responsibilities:

  1. Deliver exceptional customer service, respond to guest inquiries and resolve issues promptly.
  2. Manage guest check-in and check-out processes, post charges, and handle payments.
  3. Process guest requests, including wake-up calls, room changes, and special arrangements.
  4. Assist with room assignments, block rooms, and maintain accurate records.
  5. Monitor room availability, communicate with housekeeping and maintenance teams.
  6. Participate in marketing efforts, complete Company Tracking nightly, and maintain a safe and clean work environment.
  7. Follow established procedures for handling lost and found items, guest mail, and secure guest deposits.
  8. Provide training and support to new staff members, maintain open communication with management.


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