Guest Service Representative
3 weeks ago
We are looking for a highly motivated and organized individual to fill the position of Guest Service Representative at our SpringHill Suites Midtown South Gramercy location.
Salary: $45,000 - $60,000 per year, based on experience.
Key Responsibilities:
- Deliver exceptional customer service, respond to guest inquiries and resolve issues promptly.
- Manage guest check-in and check-out processes, post charges, and handle payments.
- Process guest requests, including wake-up calls, room changes, and special arrangements.
- Assist with room assignments, block rooms, and maintain accurate records.
- Monitor room availability, communicate with housekeeping and maintenance teams.
- Participate in marketing efforts, complete Company Tracking nightly, and maintain a safe and clean work environment.
- Follow established procedures for handling lost and found items, guest mail, and secure guest deposits.
- Provide training and support to new staff members, maintain open communication with management.
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