Customer Service Nursing Professional
4 hours ago
We are seeking a skilled and compassionate Customer Service Nursing professional to join our team at Homestead Hospice.
Job Summary:The Customer Service Nursing professional will be responsible for providing exceptional customer service to patients, families, and healthcare providers. This role requires strong communication and interpersonal skills, as well as the ability to work effectively in a fast-paced environment.
Key Responsibilities:- Collaborate with patients, families, and healthcare providers to ensure high-quality customer service.
- Order equipment and supplies as needed, under the direction of the Primary Nurse or Clinical Manager.
- Notify appropriate personnel of deaths and ensure timely notification to DME companies and pharmacies.
- Participate in the QA committee to assess the quality of care provided by Homestead Hospice.
- Assist with scheduling Physicians Face to Face visits and verify hospital codes and diagnoses.
- Manage questionnaires and monitor follow-up visits by disciplines.
- Log all calls in the communication log and daily logbook.
- Assist the Administrator with requests and follow up with phone calls to new admissions within 24 hours.
- Provide service information to patients, families, and facilities as needed.
- Handle patient complaints and notify the Case Manager with calls regarding medication refills.
- Document in daily log and communication notes every day.
- Arrange and coordinate x-rays for patients who reside in facilities.
- Successful completion of LPN license program.
- Good oral and communication skills.
- Detailed oriented and able to multitask job duties.
- Basic computer skills.
- Ability to work effectively in a fast-paced environment.
We do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class.
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