Customer Service Representative
17 hours ago
We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at VELUX Group. As a key member of our customer service team, you will be responsible for providing exceptional support to our customers through various communication channels.
Key Responsibilities- Respond to customer inquiries and resolve issues in a timely and professional manner.
- Provide product information and specifications to customers, and assist with sales order entry and management.
- Work closely with internal teams to ensure seamless communication and resolution of customer issues.
- Develop and maintain a thorough understanding of VELUX products and services to effectively promote and explain their benefits to customers.
- Assist with training and development of fellow team members, and contribute to the improvement of our customer service processes.
- A minimum of an Associate's Degree is required.
- Previous call-center customer service experience is preferred.
- Excellent communication and interpersonal skills, with the ability to work effectively in a team environment.
- Good time-management and task prioritization abilities, with a strong attention to detail.
- Working knowledge of computers and software applications, including SAP and Microsoft Office.
VELUX Group offers a comprehensive benefits package, including:
- Group Health Insurance Plan
- On-site Health Clinic
- Dental Plan
- Vision Care Plan
- Prescription Drug Card Program
- Long-term Disability
- Short-term Disability
- Life Insurance
- Accidental Death and Dismemberment Insurance
- Cancer Protection Plan
- Company Matched 401(k) Retirement Plan
- Flexible Spending Accounts
- Educational Assistance Program
- 10 Paid Company Holidays
- Vacation Day Program
- Sick Day Program
- Service Recognition Program
VELUX Group is an equal opportunity employer, committed to diversity and inclusion in all aspects of employment. We welcome applications from qualified candidates of all backgrounds and perspectives.
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