Customer Service Representative
1 day ago
The Customer Service Representative position at VELUX is a key role in representing the company's values and mission through exceptional customer service. This role supports the sales and marketing efforts by providing timely and accurate information to customers, resolving issues, and promoting VELUX products.
Key Responsibilities- Provide excellent customer service through phone, email, and other communication channels.
- Process sales orders and manage customer inquiries in a timely and efficient manner.
- Resolve customer complaints and issues in a professional and courteous manner.
- Assist customers with product information, specifications, and applications.
- Collaborate with internal teams to ensure seamless customer experience.
- Participate in training and development programs to enhance product knowledge and customer service skills.
- Associate's degree or equivalent experience.
- Previous call center customer service experience preferred.
- Excellent communication, problem-solving, and time management skills.
- Ability to work in a fast-paced environment and meet sales targets.
- Product and industry knowledge a plus.
VELUX offers a competitive benefits package, including health insurance, dental plan, vision care, and 401(k) matching. Employees also enjoy on-site health clinics, flexible spending accounts, and educational assistance programs.
VELUX is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that values diversity, equity, and inclusion.
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