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Customer Service Ambassador

2 months ago

Greenwood, South Carolina, United States VELUX Full time
Job Summary

The Customer Service Representative position at VELUX is a key role in representing the company's values and products to customers through various communication channels. This position plays a crucial part in supporting sales and marketing efforts, ensuring customer satisfaction, and providing exceptional service.

Key Responsibilities
  • Sales Order Management: Process sales orders and manage customer inquiries via phone, email, and other electronic mediums.
  • One Call Resolution: Resolve customer issues and concerns in a single call, ensuring customer satisfaction and loyalty.
  • Product Application and Specification Consultation: Provide expert advice on VELUX products, including specifications and applications, to customers and internal stakeholders.
  • Problem/Complaint Investigation and Resolution: Investigate and resolve customer complaints and issues in a timely and professional manner.
  • Customer Communication: Serve as the primary point of contact for customers, responding to their inquiries and concerns in a prompt and courteous manner.
Secondary Responsibilities
  • Training and Development: Assist in training and developing fellow team members to ensure consistent high-quality service.
  • Project Coordination: Assist in coordinating various projects and programs within the company, ensuring timely completion and customer satisfaction.
  • Technical Support: Provide basic technical support to customers and internal stakeholders, escalating complex issues to senior team members as needed.
Requirements
  • Education: A minimum of an Associate's Degree is required.
  • Experience: Previous call-center customer service experience is preferred.
  • Skills: Excellent communication and interpersonal skills, both written and verbal. Good time-management and task prioritization abilities. Product and industry knowledge is beneficial.
  • Software Proficiency: Working knowledge of computers, including SAP and Microsoft Office.
Benefits

VELUX offers a comprehensive benefits package, including:

  • Group Health Insurance Plan
  • On-site Health Clinic
  • Dental Plan
  • Vision Care Plan
  • Prescription Drug Card Program
  • Long-term Disability
  • Short-term Disability
  • Life Insurance
  • Accidental Death and Dismemberment Insurance
  • Cancer Protection Plan
  • Company Matched 401(k) Retirement Plan
  • Flexible Spending Accounts
  • Educational Assistance Program
  • 10 Paid Company Holidays
  • Vacation Day Program
  • Sick Day Program
  • Service Recognition Program