Customer Service Representative

4 weeks ago


Santa Ana, California, United States Ninja Leisure LLC Full time
Job Overview

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our hospitality team, you will be responsible for providing exceptional guest experiences and ensuring that our park operations run smoothly.

Key Responsibilities
  • Provide exceptional customer service to guests, responding to their needs and resolving any issues in a timely and professional manner.
  • Assist guests with admission, café, and merchandise sales, ensuring that they have a positive experience throughout their visit.
  • Coordinate birthday parties and events, ensuring that all guest needs are met and that the events are executed to a high standard.
  • Oversee and monitor attractions, ensuring that guests are following park rules and that the attractions are operating safely and efficiently.
  • Assist guests by answering questions and explaining attractions, providing them with a comprehensive understanding of our park offerings.
  • Conduct daily, weekly, and monthly maintenance checks, ensuring that our park facilities and equipment are in good working order.
  • Assist in managing inventory on a weekly basis, ensuring that we have the necessary supplies to meet guest demands.
  • Support management in all opening and closing park procedures, ensuring that the park is prepared for guest arrival and departure.
  • Act as a first responder to emergencies, responding appropriately and ensuring that guest safety is paramount.
  • Help maintain a clean environment, performing janitorial duties as required.
Requirements
  • Customer Service and Retail Sales experience preferred.
  • Amusement or hospitality experience is a plus.
  • Ability to work in a fast-paced environment is a must.
  • Able to work a flexible schedule during normal business hours, including weekends and some holidays.
  • Comfortable engaging both one-on-one and with large groups of people.


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