Customer Service Ambassador

2 days ago


Santa Ana, California, United States Malibu Events Promo Full time
Customer Service Ambassador

Join Malibu Events Promo as a Customer Service Ambassador and become the voice of our company, providing exceptional customer service and support to our clients and guests.

Responsibilities:

  • Handle inbound and outbound calls in a professional and courteous manner.
  • Assist customers with inquiries, ticket purchases, reservations, and event information.
  • Provide accurate and timely information regarding event details, pricing, and availability.
  • Resolve customer issues and concerns promptly and effectively, escalating as needed.
  • Utilize CRM software to document customer interactions and update records.
  • Promote upcoming events and special offers to maximize sales opportunities.
  • Collaborate with team members to achieve individual and team performance targets.

Qualifications:

  • High school diploma or equivalent; college degree preferred.
  • Previous experience in customer service, call center, or hospitality role is a plus.
  • Excellent communication skills, both verbal and written, with a friendly and engaging demeanor.
  • Strong problem-solving skills and ability to handle challenging situations with empathy and professionalism.
  • Proficiency in computer skills, including MS Office and CRM software.
  • Ability to multitask and work effectively in a fast-paced environment.
  • Flexibility to work evenings, weekends, and holidays as needed.

Benefits:

  • Competitive salary within the range of $31,000 - $49,000, based on experience and performance.
  • Comprehensive training program to equip you with the skills and knowledge needed to succeed.
  • Opportunities for career growth and advancement within the company.
  • Health, dental, and vision insurance plans.
  • Paid time off and holiday pay.
  • Employee discounts on Malibu Events merchandise and tickets.


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