Customer Service Liaison

5 days ago


Santa Ana, California, United States Summit Interconnect Full time
Job Summary

We are seeking a highly skilled Customer Service Representative to join our team at Summit Interconnect. This role will provide exceptional customer service and support to our clients, ensuring timely and accurate communication throughout the order process.

Key Responsibilities
  • Review and analyze customer-supplied documentation, including purchase orders and quality documents.
  • Complete pre-quote worksheets and work with Manufacturing, Engineering, and Sales to confirm acceptability of customer orders.
  • Send completed quotes and order confirmations to customers and sales personnel.
  • Communicate with customers regarding any changes to order schedules and comply with ITAR procedures.
Requirements
  • Ability to read, write, and speak English fluently.
  • Proficient in the company's systems, including ERP, CRM, and shop floor management.
  • Familiarity with industry standards and the ability to work with personal computers and learn new systems.
Education and Experience
  • High School Diploma or equivalent.
  • Two years' experience in the printed circuit board industry or appropriate professional work experience outside the industry.
Compensation and Benefits

Summit Interconnect offers a competitive salary range of $20.00 - $22.00 per hour, based on experience, as well as a variety of health and benefit programs, including medical, dental, vision, and life insurance.



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