IT Support Specialist

4 weeks ago


Rockville, Maryland, United States Parsons Corporation Full time

About the Role:

We are seeking a skilled IT Service Desk Technician to join our team at Parsons Corporation. As a key member of our Federal Solutions team, you will play a critical role in supporting USCYBERCOM's internal command IT systems.

Key Responsibilities:

  • Provide exceptional customer support and assistance to various stakeholders within USCYBERCOM.
  • Assess, research, and resolve incidents and requests related to application software products and infrastructure components.
  • Maintain accurate logs of all incidents and requests.
  • Deliver a positive client support experience through proactive and timely issue resolution.
  • Monitor systems and peripheral equipment, system processing, and error listings.
  • Perform IT administration and functions, including user management, backup and restore, preventive maintenance, and upgrades.
  • Determine and implement appropriate IT policies, while creating and improving system documentation.

Requirements:

  • Minimum two (2) years of experience in Information Technology.
  • Minimum of Bachelor's Degree in Information Systems, Computer Science, Cybersecurity, Computer Engineering, or related discipline.
  • One of the following security certifications (active status): A+ CE, CCNA-Security, Network+ CE, SSCP, Security+ CE, or higher (minimum DOD 8140/DOD 8570 IAT Level I Certification).
  • Active TS/SCI + Polygraph.

Preferred Skills:

  • Experience with VTC scheduling/troubleshooting.
  • Tier 1 support experience.
  • Experience with JIRA and Remedy ticketing systems.
  • Experience with Microsoft System Center Configuration Manager (SCCM).
  • A problem solver who can get in, be given a project, and use engineering skills to determine a solution.

Location: Fort Meade/Columbia, MD (Customer Site - CANX)

Minimum Clearance Required to Start: Top Secret SCI w/Polygraph



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