IT Support Specialist
4 weeks ago
About the Role:
We are seeking a skilled IT Service Desk Technician to join our team at Parsons Corporation. As a key member of our Federal Solutions team, you will play a critical role in supporting USCYBERCOM's internal command IT systems.
Key Responsibilities:
- Provide exceptional customer support and assistance to various stakeholders within USCYBERCOM.
- Assess, research, and resolve incidents and requests related to application software products and infrastructure components.
- Maintain accurate logs of all incidents and requests.
- Deliver a positive client support experience through proactive and timely issue resolution.
- Monitor systems and peripheral equipment, system processing, and error listings.
- Perform IT administration and functions, including user management, backup and restore, preventive maintenance, and upgrades.
- Determine and implement appropriate IT policies, while creating and improving system documentation.
Requirements:
- Minimum two (2) years of experience in Information Technology.
- Minimum of Bachelor's Degree in Information Systems, Computer Science, Cybersecurity, Computer Engineering, or related discipline.
- One of the following security certifications (active status): A+ CE, CCNA-Security, Network+ CE, SSCP, Security+ CE, or higher (minimum DOD 8140/DOD 8570 IAT Level I Certification).
- Active TS/SCI + Polygraph.
Preferred Skills:
- Experience with VTC scheduling/troubleshooting.
- Tier 1 support experience.
- Experience with JIRA and Remedy ticketing systems.
- Experience with Microsoft System Center Configuration Manager (SCCM).
- A problem solver who can get in, be given a project, and use engineering skills to determine a solution.
Location: Fort Meade/Columbia, MD (Customer Site - CANX)
Minimum Clearance Required to Start: Top Secret SCI w/Polygraph
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