Desktop Support Specialist
21 hours ago
We are seeking a skilled Desktop Support Specialist to join our team at LCG. As a key member of our IT support team, you will provide technical assistance to our clients, ensuring they have the tools and resources they need to succeed.
Job Summary:The Desktop Support Specialist will be responsible for providing end-user support for desktop, laptop, and mobile devices, as well as troubleshooting and resolving technical issues. This role requires excellent communication and problem-solving skills, with the ability to work independently and as part of a team.
Key Responsibilities:- Provide technical support for desktop, laptop, and mobile devices, including troubleshooting and resolving technical issues.
- Configure and install software and hardware, ensuring optimal performance and operation.
- Set up and distribute cellular devices, including activation, suspension, and updates.
- Provide support for network and desktop printers, including troubleshooting and resolving technical issues.
- Work as part of a team to evaluate, test, and introduce new technology and approaches.
- College diploma or university degree in computer science or equivalent work experience.
- Proficient in Service Now ticket system.
- Minimum 2+ years demonstrated full-time experience troubleshooting current and previous Microsoft workstation operating systems.
- One to two years of related IT/telecommunications experience.
- Prior experience with VOIP and basic networking protocols, including DNS, DHCP, VPNs, WAN/LAN TCP/IP.
- Certifications in A+, MCSE, or MCPs in current Microsoft workstation, server, and applications strongly preferred.
LCG offers a competitive, comprehensive benefits package, including health insurance options, life and disability insurance, retirement plan contributions, paid leave, federal holidays, professional development, and lifestyle benefits.
We are an equal opportunity employer and welcome applications from all qualified candidates. If you are interested in applying for this role, please submit your application through our website.
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