IT Support Specialist

22 hours ago


Rockville, Maryland, United States Leidos Full time
Job Summary

We are seeking a skilled IT Support Specialist to join our team at Leidos. As a Help Desk Technician, you will provide technical support to our end-users, troubleshooting and resolving issues with various software and hardware systems.

Key Responsibilities:

  • Provide Help/Service Desk support to end-users on a variety of technical issues.
  • Identify, research, and resolve technical problems using specialized tools and software utilities.
  • Respond to telephone calls, email, and personnel requests for technical support.
  • Document, track, and monitor problems to ensure timely resolution.
  • Collaborate with cross-functional teams to ensure consistent and repeatable processes.

Requirements:

  • Associate's degree and a minimum of 1 year of experience in IT support.
  • Ability to obtain ITILv4 Foundation Certification within 120 days of hire.
  • Knowledge of Windows, MS Office, troubleshooting, logging tickets, A+, Network+, or Security+.
  • Must be able to obtain an NRC Public Trust Security Clearance prior to start.
  • U.S. Citizenship or U.S. Permanent Residence required.

About Leidos:

Leidos is a Fortune 500 company dedicated to solving complex challenges through science and technology. We make the world safer, healthier, and more efficient.



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