Market Financial Center Manager Position

2 days ago

Rockville, Maryland, United States Bank of America Full time
Job Description:

At Bank of America, we are committed to creating a workplace that is inclusive, diverse, and supportive of our teammates' growth and well-being. As a Market Financial Center Manager, you will play a critical role in driving operational excellence and fostering a client-centric culture within our financial centers.

Key Responsibilities:
  • Manage client traffic, engaging and routing clients effectively, and fostering client retention.
  • Drive business results through formalized management routines and coaching.
  • Create a world-class client experience environment.
  • Manage market-level initiatives prescribed by market leaders.
  • Drive operational excellence.
Requirements:
  • 1+ years of leadership experience, demonstrated through coaching, training, or motivating a diverse work team.
  • Demonstrated ability to influence and collaborate with others outside of reporting authority to achieve shared goals.
  • Proven customer service skills and the ability to resolve problems independently or escalate as needed to promote customer satisfaction.
  • Strong financial and business acumen, including experience in leading managers and interpreting financial reports to drive profitability.
  • Proven record of balancing risk and making sound decisions while achieving business goals.
  • Strong interpersonal skills, including the ability to easily engage others in dialogue, convey sincere interest in building/deepening relationships, and demonstrate a commitment to providing personalized service.
  • Strong organizational skills, including the ability to manage multiple responsibilities, prioritize, and delegate while delivering results.
  • Strong communication skills (including verbal, non-verbal, written, and presentation) and active listening skills.
  • Proficiency in computer skills and professional programs (e.g., Microsoft Office).
  • Ability to pass pre-employment assessments and compliance requirements.
  • Availability to work weekends and/or extended hours as required to run the business.
  • Must be able to travel to any financial center within the defined market.
Preferred Qualifications:
  • 1+ years of management experience, including hiring, coaching, and developing direct reports.
  • Experience in the consumer banking/financial services, mortgage, retail, or hospitality industries.
  • Undergraduate degree.
  • Bilingual Spanish preferred (fluent verbal and written).
Benefits:

We provide industry-leading benefits, access to paid time off, resources, and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.

Bank of America and its affiliates consider for employment and hire qualified candidates without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status, or any factor prohibited by law.

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