Market Financial Center Manager

4 weeks ago


Rockville, Maryland, United States Bank of America Full time
Job Title: Market Financial Center Manager

At Bank of America, we are committed to helping our clients achieve their financial goals through our commitment to excellence and innovation.

This role is responsible for supporting a cluster of financial centers in designated markets, providing leadership and guidance to ensure the successful operation of these centers.

Key Responsibilities:
  • Manage client traffic, engaging and appropriately routing clients to ensure a positive experience.
  • Drive operational excellence, ensuring all aspects of the financial center run effectively and cohesively.
  • Manage business results through formalized management routines and coaching.
  • Create a world-class client experience environment.
  • Manage market-level initiatives prescribed by market leaders.
Requirements:
  • 1+ years of leadership experience, demonstrated through coaching, training, or motivating a diverse work team.
  • Demonstrated ability to influence and collaborate with others outside of reporting authority to achieve shared goals.
  • Proven customer service skills and the ability to resolve problems independently or escalate as needed to promote customer satisfaction.
  • Strong financial and business acumen, including experience in leading managers and interpreting financial reports to drive profitability.
  • Proven record of balancing risk and making sound decisions while achieving business goals.
  • Strong interpersonal skills, including the ability to easily engage others in dialogue, convey sincere interest in building/deepening relationships, and demonstrate a commitment to providing personalized service.
  • Strong organizational skills, including the ability to manage multiple responsibilities, prioritize and delegate while delivering results.
  • Strong communication skills (including verbal, non-verbal, written and presentation) and active listening skills.
  • Proficiency in computer skills and professional programs (for example, Microsoft Office).
  • Ability to pass pre-employment assessments and compliance requirements.
  • Availability to work weekends and/or extended hours as required to run the business.
  • Must be able to travel to any financial center within the defined market.
Preferred Qualifications:
  • 1+ years of management experience, including hiring, coaching, and developing direct reports.
  • Experience in the following industries: Consumer banking/financial services, mortgage, retail or hospitality.
  • Undergraduate degree.
  • Bilingual Spanish Preferred (fluent verbal and written).

Bank of America is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive and respectful of all employees.

This role is compensated with a base salary and is not incentive eligible. Benefits include industry-leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.



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