Market Financial Center Manager
4 weeks ago
At Bank of America, we are committed to helping our clients achieve their financial goals through our commitment to excellence and innovation.
This role is responsible for supporting a cluster of financial centers in designated markets, providing leadership and guidance to ensure the successful operation of these centers.
Key Responsibilities:- Manage client traffic, engaging and appropriately routing clients to ensure a positive experience.
- Drive operational excellence, ensuring all aspects of the financial center run effectively and cohesively.
- Manage business results through formalized management routines and coaching.
- Create a world-class client experience environment.
- Manage market-level initiatives prescribed by market leaders.
- 1+ years of leadership experience, demonstrated through coaching, training, or motivating a diverse work team.
- Demonstrated ability to influence and collaborate with others outside of reporting authority to achieve shared goals.
- Proven customer service skills and the ability to resolve problems independently or escalate as needed to promote customer satisfaction.
- Strong financial and business acumen, including experience in leading managers and interpreting financial reports to drive profitability.
- Proven record of balancing risk and making sound decisions while achieving business goals.
- Strong interpersonal skills, including the ability to easily engage others in dialogue, convey sincere interest in building/deepening relationships, and demonstrate a commitment to providing personalized service.
- Strong organizational skills, including the ability to manage multiple responsibilities, prioritize and delegate while delivering results.
- Strong communication skills (including verbal, non-verbal, written and presentation) and active listening skills.
- Proficiency in computer skills and professional programs (for example, Microsoft Office).
- Ability to pass pre-employment assessments and compliance requirements.
- Availability to work weekends and/or extended hours as required to run the business.
- Must be able to travel to any financial center within the defined market.
- 1+ years of management experience, including hiring, coaching, and developing direct reports.
- Experience in the following industries: Consumer banking/financial services, mortgage, retail or hospitality.
- Undergraduate degree.
- Bilingual Spanish Preferred (fluent verbal and written).
Bank of America is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive and respectful of all employees.
This role is compensated with a base salary and is not incentive eligible. Benefits include industry-leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.
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