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Customer Support Specialist

2 months ago

Richmond, Virginia, United States Ichgcp Full time

Customer Support Specialist

Ichgcp

Location: Remote

Job Overview

In this role, you will receive guidance and mentorship as you cultivate the essential skills required to assist our clients effectively.

Key Responsibilities

  • Engage in training to deliver daily assistance and support to clients.
  • Acquire the technical expertise needed to address client inquiries, maintain records, and ensure follow-up.
  • Build interpersonal skills to foster strong business relationships with assigned clients.
  • Gain insights into the potential business requirements of clients.
  • Learn to communicate support issues accurately and promptly to the relevant departments throughout the support process.
  • Offer assistance to fellow team members as needed.

Qualifications

  • A Bachelor's Degree is required.
  • Some relevant work experience is necessary.
  • Experience in a similar role within the pharmaceutical sector is preferred.
  • Proficiency in PC applications, particularly Excel, is essential.
  • Strong written and verbal communication skills are required to interact effectively with various organizational levels.
  • Ability to conduct basic analysis and gather information to resolve routine issues.

At Ichgcp, we are committed to advancing human and data sciences to create a significant impact in helping our clients achieve a healthier world. Our team of dedicated professionals is essential in delivering advanced analytics, technology solutions, and contract research services to the life sciences industry.

Ichgcp is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.