IT Support Specialist

4 weeks ago


Richmond, Virginia, United States NexThreat Full time
Job Title: IT Support Specialist Job Summary: NexThreat is seeking a highly skilled IT Support Specialist to join our team. As a key member of our cybersecurity team, you will be responsible for providing technical support and assistance to our customers. Your primary focus will be on planning and delivering customer support services, including installation, troubleshooting, and training. Key Responsibilities: • Diagnose and resolve problems in response to customer-reported incidents • Plan and analyze work processes to improve efficiency and effectiveness • Research and report trends and patterns of problems • Develop training materials and perform computing/information system training sessions • Develop and maintain problem tracking databases • Install, troubleshoot, and maintain hardware and software • Perform backup and recovery operations • Consult with users to identify needs and requirements Requirements: • Six (6) years of progressive experience in the field of Information Processing • Three (3) years of specialized experience in Information Processing, involving a range of hardware/software solutions • Two (2) years of concentrated, hands-on experience in installing, diagnosing problems, and training customers in the use of software and hardware • Computing Environment: From the most current DLA-approved Computing Environment Certification List • IA Level: IAT II or IAT III • 8570.01-M Baseline Certification to include application, data, database, utility or software tools administration which require "Privileged" access Benefits: • Medical, Dental, and Vision Insurance • 401(k) Plan with Matching Contributions • Life and Accidental Death & Dismemberment Insurance • Up to Five weeks of PTO • Short-Term and Long-Term Disability Insurance • 529 College Savings Plan • Employee Learning Program with Tuition Reimbursement • Flexible Spending Account (FSA) and Health Savings Account (HSA) Plans • Profit Sharing • Employee Referral Program • $5,000 Company-Paid Travel/Vacation after 5 Years of Service Equal Opportunity and Career Advancement: NexThreat is committed to being an equal opportunity employer. We provide a clear pathway for career development, ensuring that all employees have the opportunity to grow and advance within the company. Fair Compensation: Our commitment to fair compensation is reflected in our competitive salary packages. NexThreat's internal efficiencies enable us to offer not only fair wages but also additional financial benefits such as spot and merit bonuses, profit sharing, commuting benefits, and comprehensive insurance coverage. Reward and Recognition: We believe in recognizing and rewarding our employees for their hard work and dedication. By regularly collecting customer feedback, we identify opportunities to provide spot bonuses, gifts, and other forms of recognition, ensuring our team members feel valued and appreciated. Vacation Benefits: Understanding the importance of work-life balance, NexThreat offers a unique vacation benefit. Every 5 years, employees receive $5,000 towards a vacation for themselves and their families. About NexThreat: NexThreat is a forward-thinking company that values innovation, integrity, and teamwork. We are dedicated to our employees' well-being, growth, and satisfaction. We offer a dynamic and collaborative environment where every voice matters, and every team member can contribute meaningfully to our mission.

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