Service Delivery Manager
4 weeks ago
The Service Manager is a key role at The Waldinger Corporation, responsible for overseeing the delivery of high-quality services to our customers. This position requires strong leadership and communication skills, as well as the ability to manage a team of service coordinators/analysts and maintain excellent customer relationships.
Key Responsibilities- Customer Relations: Work closely with the team to maintain strong internal and external customer-focused relationships and assist in handling escalated customer issues to ensure timely resolution.
- Operational Efficiency: Maintain accurate records of service activities, including work orders, outstanding preventative maintenance, quotes, and repair proposals.
- Leadership: Mentor direct reports to ensure they have the knowledge and skills necessary to execute daily tasks to the established service level expectations.
- Drive for Performance: Mitigate issues and concerns in a timely manner to leadership.
- Technical Problem-Solving: Assist technicians and coordinators with technical problem-solving and resource allocation, including delivery of materials and supplies to expedite job completion.
- Collaboration and Communication: Demonstrate strong collaboration skills and reliably follow through on promises.
- Customer Satisfaction: Maintain strong relationships with customers to ensure they are satisfied with the services they receive and provide ongoing support when needed.
- Service Performance Metrics: Prepare regular reports on service performance metrics, such as response times, customer satisfaction, outstanding work, and service levels.
- Training and Development: Coordinate training opportunities for service staff to enhance safety, technical skills, product knowledge, and customer service capabilities.
- Work Under Pressure: Consistently work under pressure, multitask, and prioritize effectively.
- Financial Management: Monitor the financials of service projects by adhering to service contracts, billing requirements, or budgets, allocating resources, and mitigating risks.
- Gap Coverage: Provide gap coverage for the team when needed in planning and scheduling to optimize resource allocation.
- Process Improvement: Monitor service workflow and processes to identify areas for improvement and efficiency gains.
- Pricing and Reporting: Assist and confirm pricing of maintenance contracts and repair proposals, and proficiency in software and tools for service management and reporting.
- Best Practices: Follow established best practices to achieve better results, reduce risks, improve efficiency, increase stakeholder satisfaction, and enhance reputation.
- Paid Holidays: Enjoy paid holidays and time off to recharge.
- Health and Wellness: Take advantage of health, dental, and vision insurance, as well as a wellness plan with lifestyle spending account.
- Professional Growth: Pursue growth potential with a stable company, including paid vacation, health club reimbursement, and continuing education and advancement opportunities.
- Benefits: Enjoy 401k with company match and profit-sharing, term, AD&D, and Dependent Life insurances, prepaid legal, and more.
The Waldinger Corporation is a full-service mechanical, electrical, sheet metal, and service contractor operating under a people-first approach. We have branches throughout the Midwest United States and have built a reputation of success since 1906.
The Waldinger Corporation is an Equal Opportunity Employer (EOE), including disability/vets, and participates in E-Verify.
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Service Delivery Manager
4 weeks ago
Dodge City, Kansas, United States The Waldinger Corporation Full timeService Delivery ManagerThe Service Delivery Manager is responsible for overseeing the delivery of high-quality services, managing a team of service coordinators/analysts, and maintaining excellent customer relationships. Key areas of responsibility include customer relations, operational efficiency, and leadership. The ideal candidate will have strong...
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Service Delivery Manager
4 weeks ago
Dodge City, Kansas, United States The Waldinger Corporation Full timeJob Title: Service ManagerThe Service Manager is a key role within our organization, responsible for overseeing the delivery of high-quality services to our customers. This position requires strong leadership and communication skills, as well as the ability to manage a team of service coordinators/analysts and maintain excellent customer relationships.Key...
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