Territory Manager
3 weeks ago
The Territory Manager at VESTIS is responsible for overseeing an assigned service territory with direct supervision of route representatives. Key responsibilities include promoting a safety culture, effectively evaluating and developing route sales representatives, and creating a pervasive sales culture that fosters team selling. The ideal candidate will have a proven track record of growing customer accounts and have previous profit and loss accountability and/or contract-managed service experience.
Responsibilities:
- Promote and sustain a safety culture
- Effectively evaluate, coach, and develop Route Sales Representatives (RSRs)
- Create a pervasive sales culture that fosters team selling via Together-In-Growth (TIG) and Shared Lead programs
- Assist in the new account installations as directed by Service Manager and/or General Manager
- Manage day-to-day activities of customer service program(s) for the territory
- Visit all required customers each quarter to review growth and service opportunities
- Ensure RSRs respond to and resolve all service requests timely
- Sets clear expectations for customer service and leads by example
- 60% of time is spent traveling with service professionals, on route conducting observations and visiting customer locations (required visits, TIG days and/or day-to-day situation follow-up)
- Proactively follow up on accounts in jeopardy and resolve service concerns expeditiously
- Negotiate and secure renewal agreements with existing customers that protect pricing and profitability
- Recruit, select, and hire Route Sales employees
- Delivers and participates in training to ensure customer retention and service goals are met
- Daily contact (via remote means) with RSRs to address any pending items/situations to ensure timely resolution
- Attend meetings and complete necessary administrative work to improve customer satisfaction
- Coordinate collections for accounts receivable
- Protect and manage merchandise control processes
- Investigates and reports on all accidents or incidents, within 24 hours of notification
Requirements:
- Demonstrated ability to successfully interface with a variety of organizational functions to get the job done
- Strong interpersonal, analytical, communication, and customer service skills
- Considerable negotiation skills
- Computer proficiency, including working knowledge of MS Office software
- Exposure to sales function preferred
- Considerable skills in management, human relations, and communication
Working Environment:
The majority of time will be spent driving a company vehicle or step-van to call on customers and supervise employees in the assigned service territory. The job requires frequent travel, including walking, climbing stairs, pushing/pulling carts, and exposure to weather conditions. The ideal candidate must be able to frequently lift and maneuver up to 50 pounds and occasionally up to 100 pounds, as well as load/unload product from a truck without assistance.
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