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Member Engagement and Event Coordinator

2 months ago

Chicago, Illinois, United States CHICAGO DENTAL SOCIETY Full time
Job Summary

We are seeking an experienced professional to join our team as a Member Engagement and Event Manager at the Chicago Dental Society. This role will play a critical part in supporting our member engagement strategy and management, with a focus on promoting the value of CDS membership and event engagement within our local branches and the Chicago Midwinter Meeting.

Key Responsibilities
  • Develop and Manage Member Engagement Plans: Collaborate with our Communications and Membership teams to develop and manage a comprehensive member and volunteer engagement plan that includes multi-channel communication strategies to drive engagement with CDS student and volunteer opportunities and increase the awareness of CDS member benefits and value for our members.
  • Identify and Implement New Member Benefits: Identify and propose new member benefit opportunities and/or enhancements to existing benefits for consideration. Lead implementation efforts for new benefits across the membership community.
  • Oversee Volunteer Engagement: Oversee the process for CDS calls for volunteers, including opportunity requests, application collection and review in coordination with group staff liaisons, and engagement tracking. Review the process annually to recommend and implement improvements.
  • Foster Engagement with State and Branch Leaders: Manage the relationship between CDS and its' State and Branch Leaders to foster effective engagement of existing volunteers and support their work engaging all members.
  • Transition Branch Board Members: Oversee the transition of branch board members in and out of board leadership as branch liaisons in partnership with the CDS Office.
  • Ensure Compliance and Timely Distribution: Oversee annual compliance processes for the branch societies and the Finance Team to ensure timely distribution of assessments and successful collection of required documentation.
  • Support Volunteer Effectiveness: Support volunteer effectiveness and management competency through the development of volunteer management tools, materials, and training based on identified needs and branch feedback.
  • Oversee Event Training and Management: Oversee the training of local and branch volunteers virtually, in-person, and during the Midwinter Meeting.
  • Monitor and Improve Engagement Programs: Annually, monitor the success of current events and engagement programs, identifies opportunities for improvement, and provides periodic reporting insights to the team.
  • Assist with Event Design and Setup: Assist with the annual CDS Experience Booth design and setup. Collaborate with the Director of Communications and works across multiple divisions to ensure consistency in theme, setup, and focus.
  • Maintain Engagement Technology: Oversee the maintenance of engagement technology (i.e., branch and volunteer communications) and engagement presence on our website and recommends changes based on needs and future strategy.
  • Collaborate with Events Team: Collaborate with the Education and Events team members to manage events and volunteers for the Midwinter Meeting.
  • Lead Team Members: Lead team members in a manner consistent with the association's culture statement and emphasizes the mission, vision, and values of the organization.
  • Display Accountability: Displays a high level of accountability, taking responsibility for individual actions and the impact on the organization. Views oneself as a reflection of the organization by following through on commitments and accepting ownership.
Required Qualifications and Skills
  • Bachelor's Degree or Equivalent: Bachelor's degree or equivalent combination of education and experience.
  • 5+ Years of Related Experience: 5+ years of related experience and ability to develop strategic creative solutions for nonprofit, association, issue advocacy organizations and/or for-profit organizations with similar complexity and revenue profiles.
  • Organizational Experience: Organizational experience in membership, events or community engagement.
  • Exceptional Communication Skills: Exceptional written, verbal communication and interpersonal skills.
  • Strong Project Management Skills: Strong project management skills and proven ability to oversee multiple projects simultaneously.
  • Collaboration and Delegation: Ability to work effectively in collaboration with various internal teams and work independently. Ability to delegate, mentor and motivate assigned staff.