Technical Support Specialist
1 week ago
We are seeking a highly skilled and experienced Technical Support Specialist to join our team at Bowhead. As a Technical Support Specialist, you will be responsible for providing exceptional technical assistance to our end-users, resolving technical issues, and ensuring seamless IT operations.
Key Responsibilities- Provide technical support to end-users via phone, email, and in-person consultations
- Diagnose and resolve technical issues related to hardware, software, and network issues
- Escalate complex issues to senior technical staff as needed
- Document technical issues and resolutions in our ticket management system
- Manage multiple technical support requests simultaneously
- Collaborate with IT teams to resolve technical issues and improve IT operations
- 4+ years of experience in a technical support or help desk role
- Proficiency in Windows OS, Active Directory, and Azure Active Directory
- Experience with M365 Cloud Applications, including Exchange Online, OneDrive, Teams, and SharePoint
- Knowledge of PC hardware and peripherals
- A+, Network+, or Security+ certification preferred
- Bachelor's Degree in Management Information Systems, Computer Science, or related field
- Experience with System Center Configuration Manager (SCCM) and Azure Intune
This role requires working in a fast-paced IT environment, with exposure to extreme cold, humidity, or hot temperatures. The successful candidate will be able to sit/stand for prolonged periods, lift objects up to 10-25 lbs, and perform other physical demands as required.
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Technical Support Specialist
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Technical Support Specialist
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