Technical Support Specialist

1 week ago


Anchorage, Alaska, United States Bowhead Full time
Job Summary

We are seeking a highly skilled and experienced Technical Support Specialist to join our team at Bowhead. As a Technical Support Specialist, you will be responsible for providing exceptional technical assistance to our end-users, resolving technical issues, and ensuring seamless IT operations.

Key Responsibilities
  • Provide technical support to end-users via phone, email, and in-person consultations
  • Diagnose and resolve technical issues related to hardware, software, and network issues
  • Escalate complex issues to senior technical staff as needed
  • Document technical issues and resolutions in our ticket management system
  • Manage multiple technical support requests simultaneously
  • Collaborate with IT teams to resolve technical issues and improve IT operations
Requirements
  • 4+ years of experience in a technical support or help desk role
  • Proficiency in Windows OS, Active Directory, and Azure Active Directory
  • Experience with M365 Cloud Applications, including Exchange Online, OneDrive, Teams, and SharePoint
  • Knowledge of PC hardware and peripherals
  • A+, Network+, or Security+ certification preferred
Preferred Qualifications
  • Bachelor's Degree in Management Information Systems, Computer Science, or related field
  • Experience with System Center Configuration Manager (SCCM) and Azure Intune
Work Environment

This role requires working in a fast-paced IT environment, with exposure to extreme cold, humidity, or hot temperatures. The successful candidate will be able to sit/stand for prolonged periods, lift objects up to 10-25 lbs, and perform other physical demands as required.



  • Anchorage, Alaska, United States AVASO Technology Solutions Full time

    Job SummaryWe are seeking a highly skilled and experienced Technical Support Specialist to join our team at AVASO Technology Solutions. As a Technical Support Specialist, you will be responsible for providing technical support to our clients, including troubleshooting, repair, and maintenance of desktop, laptop, and server equipment.Key...


  • Anchorage, Alaska, United States AVASO Technology Solutions Full time

    Job SummaryAVASO Technology Solutions is seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing technical support to our clients, troubleshooting and resolving technical issues, and performing maintenance and repair services.Key ResponsibilitiesProvide technical support...


  • Anchorage, Alaska, United States Apple Full time

    About the RoleWe're seeking a skilled Technical Specialist to join our team at Apple. As a Technical Specialist, you will play a critical role in providing exceptional support to our customers, helping them get the most out of their Apple devices.Key ResponsibilitiesAssess customer support needs and provide solutions or refer them to other team...


  • Anchorage, Alaska, United States Experis Full time

    Position Overview:The Technical Support Specialist will possess advanced desktop support capabilities and will be accountable for managing computer and network hardware, software, and peripherals within a corporate setting.Role Responsibilities:The individual in this role will serve as the secondary escalation point for addressing desktop or laptop-related...


  • Anchorage, Alaska, United States Holland AmericaPrincess Alaska-Yukon Land Operations Full time

    Job SummaryWe are seeking a skilled IT Technical Support Specialist to join our team at Holland America-Princess Alaska-Yukon Land Operations. As a key member of our IT department, you will be responsible for evaluating and resolving user hardware and software problems, installing PCs, printers, software, and terminals, and maintaining inventory of computer...


  • Anchorage, Alaska, United States Altman Rogers and Company Full time

    Company OverviewAltman, Rogers & Co. is a prominent CPA firm in Alaska, dedicated to delivering exceptional audit, tax, and accounting services for over three decades. We are currently seeking an IT Support Specialist to enhance our Anchorage IT operations.Position SummaryThe IT Support Specialist will be responsible for the installation, modification, and...


  • Anchorage, Alaska, United States Apple Full time

    Role OverviewAs a Technical Specialist at Apple, you will play a vital role in delivering exceptional customer experiences. Your primary responsibility will be to provide expert technical support and guidance to customers, ensuring they get the most out of their Apple products. You will be the go-to person for customers seeking assistance with their devices,...


  • Anchorage, Alaska, United States OrthoAlaska LLC Full time

    Job OverviewPosition: IT Support TechnicianOrthoAlaska is in search of a proficient and committed IT Support Technician to become a part of our expanding and vibrant organization. We prioritize a healthy work-life balance, offer competitive compensation, and provide comprehensive benefits including medical, dental, flexible spending accounts, life insurance,...


  • Anchorage, Alaska, United States Altman Rogers and Company Full time

    Company OverviewAltman, Rogers & Co. is a prominent CPA firm dedicated to delivering outstanding audit, tax, and accounting services. We pride ourselves on our commitment to excellence and our team of skilled professionals.Position SummaryWe are currently seeking an IT Support Specialist to enhance our Anchorage IT division. The ideal candidate will be...

  • IT Support Specialist

    2 weeks ago


    Anchorage, Alaska, United States Govcio LLC Full time

    Job SummaryWe are seeking a highly skilled IT Support Specialist to join our team at GovCIO LLC. As an IT Support Specialist, you will provide technical assistance and support to our customers, ensuring that their IT systems and equipment are functioning properly.Key ResponsibilitiesProvide technical support and assistance to customers via phone, email, and...

  • IT Support Specialist

    3 weeks ago


    Anchorage, Alaska, United States Govcio LLC Full time

    Job SummaryWe are seeking a highly skilled IT Support Specialist to join our team at GovCIO LLC. As an IT Support Specialist, you will be responsible for providing technical support and assistance to our customers, ensuring that their IT systems are running smoothly and efficiently.Key ResponsibilitiesProvide technical support and assistance to customers via...


  • Anchorage, Alaska, United States State of Alaska Full time

    Job SummaryWe are seeking a highly skilled IT Support Specialist to join our team at the Environmental Health Lab (EHL) in Anchorage, Alaska. As a key member of our team, you will be responsible for providing technical support for our network, workstations, instrument computers, peripherals, databases, servers, and enterprise software systems.Key...


  • Anchorage, Alaska, United States Soaring Bird Solutions LLC Full time

    Job DescriptionJob Summary:The Technical Assistance Specialist will provide outreach and technical assistance for tourism to tribes and tribal communities within the Alaska region.Key Responsibilities:Conduct outreach efforts to establish relationships with tribes and tribal communitiesConduct needs assessments to identify gaps and resources for technical...


  • Anchorage, Alaska, United States IT Network Full time

    Job Summary:This is a long-term, on-site assignment for an Instrumentation & Controls Technical Specialist to support our client's I&C engineering and design team.Key Responsibilities:Apply technical knowledge of Instrumentation and Controls codes and standards, engineering principles, equipment characteristics, installation methods, and specifications to...

  • IT Support Specialist

    4 weeks ago


    Anchorage, Alaska, United States prosource- Americas Full time

    Prosource - Americas is a leading global IT Managed Service provider collaborating with medium to enterprise-level clients. We are currently seeking skilled IT Support Specialists to join our dedicated team, delivering technical solutions to our internal business partners to enhance processes and fulfill business needs. This project is expected to have a...


  • Anchorage, Alaska, United States Hawk Technical Services LLC Full time

    Job SummaryHawk Technical Services LLC is seeking a highly skilled Procurement Associate to join our team in Contracts Excellence and Category Management, Supply Chain Alaska organization. As a key member of our team, you will be responsible for supporting operational functions such as purchasing, master data management, and ensuring data quality in the...


  • Anchorage, Alaska, United States Hawk Technical Services LLC Full time

    Job SummaryHawk Technical Services LLC is seeking a highly skilled Procurement Associate to join our team in Contracts Excellence and Category Management, Supply Chain Alaska organization. As a key member of our team, you will support operational functions such as purchasing, master data management, and ensure data quality in the global SAP Supply Chain...


  • Anchorage, Alaska, United States Dedicated IT Full time

    Dedicated Information TechnologyJoin a leading Managed Service Provider (MSP), Dedicated IT, focused on delivering innovative solutions within the healthcare sector. As a recognized entity in the Healthcare IT industry, we are dedicated to creating a supportive workplace that values our employees' growth and well-being.At Dedicated IT, we emphasize the...


  • Anchorage, Alaska, United States Randy Rhodes - State Farm Agent Full time

    About the RoleWe are seeking a highly organized and efficient Administrative Support Specialist to join our team at Randy Rhodes - State Farm Agent. As a key member of our team, you will be responsible for providing exceptional customer service and administrative support to our clients and agents.Key ResponsibilitiesCustomer Service: Establish and maintain...


  • Anchorage, Alaska, United States Hawk Technical Services LLC Full time

    Job SummaryThe Accounts Receivable Specialist is a senior-level position that plays a critical role in supporting the financial operations of Hawk Technical Services LLC. This position requires a high level of energy and a fast-paced work environment.Key ResponsibilitiesManage accounts receivable, cash receipts, and deposits, including data entry, reviewing,...